Job Description
- User Support: Provide technical assistance to end-users for hardware, software, printers, and network problems.
- Setup & Installation: Set up, install, and maintain desktops, laptops, and other IT equipment.
- Troubleshooting: Diagnose and resolve common IT issues, including hardware, software, and user account problems.
- System Management: Assist with user account setup, email activation, and first-time laptop logins.
- Documentation: Keep accurate records of support requests and their solutions.
- Escalation: Act as an escalation point for unresolved or more complex technical issues.
- System Support: Help the IT team with system rollouts, upgrades, and general office IT needs.
Key Skills & Qualifications
- Experience: At least 2 years of experience in desktop support or IT helpdesk is often required.
- Technical Knowledge: Basic understanding of Windows Operating Systems, Microsoft Office Suite, and fundamental networking concepts.
- Communication: Good communication skills to interact effectively with users.
- Problem-Solving: Strong ability to troubleshoot and find solutions to IT challenges.
Benefits
- Annual Leaves (capped to 18-days)
- Compassionate Leaves (capped to 3-days)
- Marriage Leave (3-days)
- Birthday Leave (1-day)
- Examination Leave (2-days)
- Off-In-Lieu to credit if Public Holiday falls on a Saturday.
- Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & FWMI only)
- Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
- Salary increments after successful confirmation based on individual's performance.
- 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
- Performance bonus.
- Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets.
The commission rate is based on a tiered structure.
5-days' work
Nearest MRT: Expo (walking distance within 5 minutes)