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Urgent! Junior Desktop Support Engineer Job Opening In Singapore, Singapore – Now Hiring ITCAN PTE. LIMITED

Junior Desktop Support Engineer



Job description

Job Description & Requirements

Min 6 months exp in IT support is required.

Job Description for Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues.

Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

  • Perform Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)
  • Document standards and procedures (where necessary)

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Required Skill Profession

Technical Support & Administration



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