Junior IT Technician

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
  
  
• Set up, install, and configure hardware and software.
  
  
• Maintain and troubleshoot basic networking equipment (e.g., routers, switches).
  
  
• Respond to and resolve support tickets in a timely manner.
  
  
• Help implement software updates, antivirus scans, and routine system checks.
  
  
• Escalate complex issues to senior IT personnel or project manager when required.
  
  
• Ensure compliance with internal policies and security standards.
  
  

Skills & Competencies :

• Knowledge in library and RFID system is an advantage.
  
  
• Bilingual in English and Chinese.
  
  
• Basic understanding of Windows operating systems and Microsoft Office 365.
  
  
• Familiar with basic networking concepts.
  
  
• Good communication and customer service skills.
  
  
• Strong attention to detail and ability to follow instructions.
  
  
• Willingness to learn and grow in a fast-paced environment.
  
  
• Willingness to work as a team.
  
  
• Willingness to travel.