Junior IT/Field Support Engineer

• Provide support and resolution on 1st level end-user telephonic/email enquiries and issues on in-house applications and standard PC and notebook problem related to Hardware and Operating System.
  
  
• Logging of service desk calls and documentation of all user requests and problem resolution in problem Ticket system.
  
  
• Trouble shooting PC hardware, notebook, printer/print server, MS Win 2K/ XP/ Vista, Internet browser, standard Microsoft software, Outlook client and other in-house application problems.
  
  
• Issuing of inventory tags and manages the IT database for inventory management for IT related equipment.
  
  
• Provides technical assistance to users on basic desktop request as and when require.
  
  
• Performs cost allocation charge back to inter department for IT related services.
  
  
• Performs procurement for department following the internal purchasing process.
  
  
• Act as a central receiver for all IT related purchased for company departments and thus allocating cost center to finance for the purchases.
  
  
• Assist to source for IT related equipment quotations from appointed vendors.
  
  
• Assists in documentation of department related information for safe keeping and retention.
  
  
• Perform tasks as and when assigned by superior.
  
  

Requirements:

• Diploma/ITE graduates in Computer Science/Electronics/IT or equivalent
• Experience in related field for 1-2 years (Customer service/Call centre)
• Excellent communication and inter-personal skills
• Customer oriented and positive working attitude
• Meticulous, analytical and able to communicate effectively
• Effective team players and able to work under pressure
• Able to work independently with minimum supervision
• Relevant experience in supporting PC/notebook hardware, network printer, MS Win 2K vista and standard software (MS office 2K-2007, Antivirus, internet browser) and Outlook client, desktop setup, wireless, Active directory, printer setup, Outlook client, basic TCPIP troubleshooting, VPN setup/ troubleshooting