• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Junior Support Engineer Job Opening In singapore sg – Now Hiring Helius


Job description

Responsibilities:

  • Provide telephonic support to end users for issues related to network, internet, and software.

  • Resolve problems by clarifying queries, researching solutions, and implementing them; escalating unresolved issues when necessary.

  • Act as a liaison between internal operations and customers to address daily requirements and issues.

  • Identify, investigate, and resolve technical problems in accordance with established guidelines and documentation.

  • Monitor and track raised issues to ensure timely resolution.

  • Recognize patterns of failures and symptoms indicating underlying issues.

  • Collaborate with network and system engineers in resolving problems.

  • Work as a team to meet key performance indicators (KPIs) and service level agreements (SLAs).

  • Participate in rotational shifts to provide round-the-clock customer support.

  • Troubleshoot and facilitate the resolution of technical system and application issues.

  • Manage multiple technical issues of varying severity, ensuring cases are prioritized based on their impact.

  • Collaborate with various stakeholders, including system administrators, radiologists, cardiologists, clinical, administrative, and IT staff, to resolve reported issues.

  • Engage third-party vendor support as needed, following standard operating procedures.

  • Thoroughly document customer-reported issues and the steps taken to resolve them.

  • Foster teamwork within the organization, ensuring compliance with global technical standards, and building effective relationships with service, deployment, and engineering teams.

  • Proactively share knowledge, create knowledge articles, and contribute to the problem solution database.

  • Contribute to service initiatives and activities aimed at enhancing the service experience.

  • Ensure customer satisfaction by monitoring various aspects, including knowledge of customer business operations, response time, resolution time, communication, and employee demeanor.
  • Qualifications:

  • Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or relevant courses is required.

  • Proficiency in written and verbal English is essential.

  • Strong understanding of networking protocols like TCP/IP, DHCP, and DNS.

  • Proficient knowledge of database systems such as Oracle/MS SQL server.

  • Strong team player with collaborative skills.

  • Demonstrated proficiency in customer relations.

  • Ability to communicate effectively with customers of varying technical abilities in a professional manner.

  • Self-motivated and capable of working independently.

  • Strong analytical abilities.

  • Capacity to define action plans and see them through to resolution.

  • Ability to work effectively under pressure.

  • Willingness to work in diverse hospital environments.

  • Fresh graduates from networking/computer science backgrounds are encouraged to apply.
  • Additional Desirable Qualifications:

  • Previous experience supporting PACS, RIS, LIMS, or other clinical healthcare IT systems.

  • General knowledge of HL7, DICOM, and other IHE related protocols.

  • General knowledge of Mirth or other Healthcare-related interface engines.
  • Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Synechron hiring Junior Tech Support Engineer Job in Singapore
    Synechron
    Singapore
    Synechron Inc. hiring Junior Tech Support Engineer Job in Singapore
    Synechron Inc.
    Singapore
    YY SMART TECH PTE. LTD. hiring JUNIOR MAINTENANCE SUPPORT ENGINEER Job in Singapore
    YY SMART TECH PTE. LTD.
    Singapore
    Synechron Inc. hiring Junior Tech Support Engineer Job in Singapore
    Synechron Inc.
    Singapore
    ITCAN PTE. LIMITED hiring Junior Desktop Support Engineer Job in Singapore
    ITCAN PTE. LIMITED
    Singapore
    Synechron hiring Junior Tech Support Engineer Job in Singapore
    Synechron
    Singapore
    Collectius hiring Junior Desktop Support Engineer Job in Singapore
    Collectius
    Singapore
    NOVEXX PTE. LTD. hiring Technical Support Engineer (Junior) Job in Singapore
    NOVEXX PTE. LTD.
    Singapore
    Whale Cloud Technology hiring Junior Technical Support Engineer Job in Singapore
    Whale Cloud Technology
    Singapore
    Collectius CMS (S) Pte Ltd hiring Junior Desktop Support Engineer Job in Geylang, Geylang, Singapore
    Collectius CMS (S) Pte Ltd
    Geylang, Geylang, Singapore
    COLLECTIUS CMS (S) PTE. LTD. hiring Junior Desktop Support Engineer Job in Singapore
    COLLECTIUS CMS (S) PTE. LTD.
    Singapore
    Synechron Inc. hiring Junior Tech Support Engineer Job in Singapore
    Synechron Inc.
    Singapore
    Synechron hiring Junior Tech Support Engineer Job in Singapore
    Synechron
    Singapore
    ITCAN PTE. LIMITED hiring Junior Desktop Support Engineer Job in Singapore
    ITCAN PTE. LIMITED
    Singapore
    WHALE CLOUD SINGAPORE PTE LTD hiring Junior Technical Support Engineer Job in Central Singapore Community Development Council, SG.01, Singapore
    WHALE CLOUD SINGAPORE PTE LTD
    Central Singapore Community Development Council, SG.01, Singapore
    YY SMART TECH PTE. LTD. hiring JUNIOR MAINTENANCE SUPPORT ENGINEER Job in Singapore
    YY SMART TECH PTE. LTD.
    Singapore
    Collectius hiring Junior Desktop Support Engineer Job in Singapore
    Collectius
    Singapore
    Whale Cloud Technology hiring Junior Technical Support Engineer Job in Singapore
    Whale Cloud Technology
    Singapore
    Alphaeus Pte. Ltd. hiring Junior IT/Field Support Engineer Job in Singapore
    Alphaeus Pte. Ltd.
    Singapore
    Alphaeus Pte Ltd hiring Junior IT/Field Support Engineer Job in Central Singapore Community Development Council, SG.01, Singapore
    Alphaeus Pte Ltd
    Central Singapore Community Development Council, SG.01, Singapore
    Alphaeus Pte. Ltd. hiring Junior IT/Field Support Engineer Job in Singapore
    Alphaeus Pte. Ltd.
    Singapore
    ITCAN PTE. LIMITED hiring Junior IT Support Job in Singapore
    ITCAN PTE. LIMITED
    Singapore
    Hai Leck Holdings hiring Junior IT Support Job in Singapore
    Hai Leck Holdings
    Singapore
    Tele-centre Services Pte Ltd hiring Junior IT Support Job in Singapore
    Tele-centre Services Pte Ltd
    Singapore
    PERSOL hiring Junior IT Support Job in North East Community Development Council, SG.02, Singapore
    PERSOL
    North East Community Development Council, SG.02, Singapore
    HOME CLICK PTE. LTD. hiring Junior Technical Support Job in Singapore
    HOME CLICK PTE. LTD.
    Singapore
    EA Recruitment hiring Junior Sales Support Job in Singapore
    EA Recruitment
    Singapore
    Hai Leck Holdings Limited hiring Junior IT Support Job in West Point Garden, West Point Garden, Singapore
    Hai Leck Holdings Limited
    West Point Garden, West Point Garden, Singapore
    Hai Leck Holdings hiring Junior IT Support Job in Singapore
    Hai Leck Holdings
    Singapore
    Tele-centre Services Pte Ltd hiring Junior IT Support Job in Singapore
    Tele-centre Services Pte Ltd
    Singapore

    Unlock Your Junior Support Potential: Insight & Career Growth Guide


    Real-time Junior Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Junior Support in singapore, sg, Singapore, highlighting market share and opportunities for professionals in Junior Support roles.

    7789 Jobs in Singapore
    7789
    6655 Jobs in Singapore, Sg
    6655
    Download Junior Support Jobs Trends in Singapore, Sg and Singapore

    Are You Looking for Junior Support Engineer Job?

    Great news! is currently hiring and seeking a Junior Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Helius adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Junior Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Junior Support Engineer?

    Key qualifications for Junior Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Junior Support Engineer?

    To improve your chances of getting hired for Junior Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Junior Support Engineer Job Success

    Helius interview tips for Junior Support Engineer

    Here are some tips to help you prepare for and ace your Junior Support Engineer job interview:

    Before the Interview:

    Research: Learn about the Helius's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Junior Support Engineer interview at Helius, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Helius's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Junior Support Engineer Positions

    Setting up job alerts for Junior Support Engineer is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!