Junior Technical Support Engineer

Responsibilities

• Perform telecom product implementation, functional, interoperability, and acceptance testing (verify the required interfaces using Linux/UNIX/Windows Server high level languages).
  
  
• Update and track tests results, issues and associated test frameworks in partnership with development team.
  
  
• Define, create & execute manual and automated tests as needed for the entire business solution.
  
  
• Identify, diagnose, report and assist development team in resolving defects and verifying bug fixes.
  
  
• Taking ownership of technical issues, and working with our R&D to resolve more advanced issues when necessary.
  
  
• Collaborate with global test team members to ensure clarity on deliverables, establish QA practices and promote knowledge transfer.
  
  Provide feedback to improve the testability or design of an end‑to‑end business solution.
  
  
• Facilitate communications between Customer teams, project manager and internal stakeholders.
  
  
• Participate in peer reviews and inspection of requirements documents.
  
  Participate in peer review of work products derived from requirements specification to ensure that the requirements were interpreted correctly.
  
  
• Collaboration with R&D experts and staff members responsible for operations at the production site.
  
  
• Sustainable Customer Relationship Management (defines specific customer demands and comply with the mint he product implementation, technical advice, etc.).
  
  

Job Requirements

• Bachelor’s degree in Telecommunication/IT/Computer Science/Engineering/Mathematical discipline or relevant skills or equivalent professional experience.
  
  
• SQL/Oracle/Linux certifications or college project that you are involved in is considered a plus.
  
  
• Prefer candidates possessing commercial experience implementing software solutions on UNIX and Linux platforms.
  
  
• Strong verbal and written communication skills.
  
  Able to communicate with peers and management.
  
  
• Ability to interact with diverse customers in a multi‑cultural environment.
  
  
• Required language: English, Chinese (need to communicate with Chinese customers and teammates, also need to talk with customers and teammates who speak English).
  
  

Preferred Qualifications

• Oracle (OCA)/Linux (SUSE) /Software Testing (ISTQB) or other related professional certifications.
  
  
• Experience in creating test environments and knowledge of performance test tools and simulators.