Job Description & Requirements
Are you passionate about client relationships, project coordination, and delivering top-notch service?
At Print Lab Group, we’re looking for a dedicated and dynamic Key Accounts Manager to join our growing team!
About the Role
As an Key Accounts Manager, you'll play a key role in managing and nurturing client relationships while ensuring the successful delivery of projects.
Reporting directly to the Regional Head of Business Development, you’ll act as the vital link between clients and internal teams.
This is more than just a client-facing role.
You’ll be planning, coordinating, and overseeing the entire lifecycle of projects, from brief to delivery, ensuring everything is completed on time, within budget, and to the highest standards.
Key Responsibilities
Manage and execute end-to-end project delivery across multiple client accounts
Build strong rapport with both new and existing clients to ensure client satisfaction
Coordinate with internal teams to meet project requirements and deadlines
Conduct site recces and perform research to support new projects
Handle project documentation, including invoicing and data entry into the MRP system
Ensure quality control across all deliverables, with proper checks and approvals before release
Continuously recommend and implement process improvements for greater efficiency
Provide exceptional service and act as a trusted point of contact for clients
What We’re Looking For
We’re seeking someone who is:
Highly organized, detail-oriented, and capable of managing multiple projects simultaneously
A natural communicator with excellent written and verbal skills in English
Comfortable working under pressure while maintaining accuracy and professionalism
Proactive, resourceful, and able to work independently as well as collaboratively
Positive, vibrant, and a true team player with strong interpersonal skills
Committed to delivering high-quality work and an outstanding customer experience
Requirements
Diploma/Degree holder with minimum 2 years of relevant experience
Experience in client servicing, customer relations or project management is a plus
Proficient in Microsoft Word, Excel, and PowerPoint
Strong multitasking and time-management abilities
Candidates with no direct experience but a keen interest in client servicing are also welcome to apply
Why Join Us?
Gain hands-on experience managing exciting and diverse projects
Work in a fast-paced, vibrant environment where no two days are the same
Opportunities for professional development and growth
If you’re enthusiastic about delivering exceptional service, building strong client relationships, and managing exciting projects, we’d love to hear from you!
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