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Urgent! L1 Client Support Specialist - Regulatory Reporting Job Opening In Singapore, Singapore – Now Hiring Delta Capita
Description
Role Summary:
The Client Support & Relationship Manager is a dual-function role based in Singapore, combining first-level client support (L1) with operational client relationship management (OCRM).
This individual will act as the first point of contact for client issues, ensuring timely resolution and escalation where necessary, while also managing strategic client relationships, conducting service reviews, and driving continuous improvement.
The role requires strong communication, technical troubleshooting, and stakeholder management skills to deliver exceptional client service and satisfaction.
Job responsibilities:
Client Support (L1)
Serve as the first point of contact for client-reported issues and queries.
Triage, troubleshoot, and escalate issues to appropriate internal teams.
Monitor and maintain case hygiene, ensuring timely updates and resolution.
Perform daily checks and validations to ensure system health and client satisfaction.
Collaborate with support and integration teams to resolve technical and functional issues.
Client Relationship Management (OCRM)
Establish and manage strong relationships with key client contacts.
Act as the primary point of contact for strategic clients for BAU production issues.
Represent client interests internally and advocate for prioritization of their needs.
Conduct regular check-ins, service reviews, and ad hoc client meetings.
Produce and present reporting packs including performance metrics.
Cross-Functional Collaboration
Coordinate with Product, Technology, Risk, Legal, Compliance, and Integration teams.
Collaborate with global teams to share and implement best practices.
Continuous Improvement & Knowledge Sharing
Identify and implement process improvements.
Contribute to business initiatives and provide coaching to team members.
Share functional expertise and proactive advice with clients and colleagues.
Risk & Compliance
Support internal and regulatory audits and incident management processes.
Align risk and control processes with daily responsibilities.
Requirements
3–6 years of experience in client support, relationship management, or similar roles.
Bachelor's degree preferred or equivalent experience.
Excellent verbal and written communication skills in English.
Strong interpersonal and listening skills; ability to collaborate in a global setting.
Proven experience in customer service and relationship management.
Strong decision-making skills in high-volume, high-pressure environments.
Ability to identify processing risks and communicate effectively with stakeholders.
How We Work:
Delta Capita is an equal opportunity employer.
We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a permanent, full-time position located in Singapore.
As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.
For this role, a valid working permit for Singapore is mandatory.
Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary.
Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.
Who We Are:
Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability.
Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.
✨ Smart • Intelligent • Private • Secure
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Unlock Your L1 Client Potential: Insight & Career Growth Guide
Real-time L1 Client Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L1 Client in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1710 jobs in Singapore and 1548 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in L1 Client roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Delta Capita is currently hiring and seeking a L1 Client Support Specialist Regulatory Reporting to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L1 Client Support Specialist Regulatory Reporting Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Delta Capita adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L1 Client Support Specialist Regulatory Reporting Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L1 Client Support Specialist Regulatory Reporting typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your L1 Client Support Specialist Regulatory Reporting interview at Delta Capita, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Delta Capita's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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