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L1 Client Support Specialist - Regulatory Reporting Job Opening In Singapore, Singapore – Now Hiring Delta Capita


Job description

Description

Role Summary:

The Client Support & Relationship Manager is a dual-function role based in Singapore, combining first-level client support (L1) with operational client relationship management (OCRM).

This individual will act as the first point of contact for client issues, ensuring timely resolution and escalation where necessary, while also managing strategic client relationships, conducting service reviews, and driving continuous improvement.

The role requires strong communication, technical troubleshooting, and stakeholder management skills to deliver exceptional client service and satisfaction.

Job responsibilities:

Client Support (L1)

  • Serve as the first point of contact for client-reported issues and queries.

  • Triage, troubleshoot, and escalate issues to appropriate internal teams.

  • Monitor and maintain case hygiene, ensuring timely updates and resolution.

  • Perform daily checks and validations to ensure system health and client satisfaction.

  • Collaborate with support and integration teams to resolve technical and functional issues.

  • Client Relationship Management (OCRM)

  • Establish and manage strong relationships with key client contacts.

  • Act as the primary point of contact for strategic clients for BAU production issues.

  • Represent client interests internally and advocate for prioritization of their needs.

  • Conduct regular check-ins, service reviews, and ad hoc client meetings.

  • Produce and present reporting packs including performance metrics.

  • Cross-Functional Collaboration

  • Coordinate with Product, Technology, Risk, Legal, Compliance, and Integration teams.

  • Collaborate with global teams to share and implement best practices.

  • Continuous Improvement & Knowledge Sharing

  • Identify and implement process improvements.

  • Contribute to business initiatives and provide coaching to team members.

  • Share functional expertise and proactive advice with clients and colleagues.

  • Risk & Compliance

  • Support internal and regulatory audits and incident management processes.

  • Align risk and control processes with daily responsibilities.

  • Requirements

  • 3–6 years of experience in client support, relationship management, or similar roles.

  • Bachelor's degree preferred or equivalent experience.

  • Excellent verbal and written communication skills in English.

  • Strong interpersonal and listening skills; ability to collaborate in a global setting.

  • Proven experience in customer service and relationship management.

  • Strong decision-making skills in high-volume, high-pressure environments.

  • Ability to identify processing risks and communicate effectively with stakeholders.

  • How We Work:

    Delta Capita is an equal opportunity employer.

    We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

    This is a permanent, full-time position located in Singapore.

    As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

    For this role, a valid working permit for Singapore is mandatory.

    Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary.

    Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.

    Who We Are:

    Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability.

    Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

    Required Skill Profession

    Business Operations Specialists


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Delta Capita adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for L1 Client Support Specialist Regulatory Reporting Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for L1 Client Support Specialist Regulatory Reporting?

    Key qualifications for L1 Client Support Specialist Regulatory Reporting typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for L1 Client Support Specialist Regulatory Reporting?

    To improve your chances of getting hired for L1 Client Support Specialist Regulatory Reporting, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for L1 Client Support Specialist Regulatory Reporting Job Success

    Delta Capita interview tips for L1 Client Support Specialist   Regulatory Reporting

    Here are some tips to help you prepare for and ace your L1 Client Support Specialist Regulatory Reporting job interview:

    Before the Interview:

    Research: Learn about the Delta Capita's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your L1 Client Support Specialist Regulatory Reporting interview at Delta Capita, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Delta Capita's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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