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Urgent! L1 Production Support (Banking / Changi Business Park / Shift Hours) Job Opening In Singapore, Singapore – Now Hiring ES Recruitment Pte Ltd

L1 Production Support (Banking / Changi Business Park / Shift Hours)



Job description

1 year contract under employment agency payroll

Work Location: Changi Business Park

Monthly salary inclusive of allowance: $3200 to $4290 (company does not offer bonus)

Below is the Shift Timing (Working 5 days a week, involves rotating shift and support including night shift, weekends and public holidays )

  • Morning shift 6am to 3pm
  • General shift 9am to 6pm.

  • Afternoon shift 2pm to 11pm
  • Night shift 10pm to 7am

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Note : 8 hours shift will be subjected to change to 12 hours shift (eg.

work 3 days and rest 4 days and vice versa)

Job Scope

  • Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications.

  • To coordinate and support infrastructure maintenance activities
  • To manage implementations of new application releases; adhering to the best practices of the release management process.

  • To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.

  • To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.

  • To enhance existing support process to maintain/improve service level & quality.

Requirements

  • Locals (Must cleared both client security checks and pre-employment check)
  • Bachelor’s degree in Computer Science, Information Technology , or a related field
  • 1-3 years of experience in IT production support, preferably in banking or financial services
  • Basic understanding of payment systems, transaction flows, and banking operations is highly desirable
  • Familiarity with ticketing tools and monitoring tools
  • Good problem-solving skills and ability to work under pressure in a fast-paced environment
  • Strong communication skills with the ability to liaise effectively across teams
  • Knowledge incident management processes is a plus
  • Able to commit for a 1 year contract

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Required Skill Profession

Operations & Business Administration



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    Unlock Your L1 Production Potential: Insight & Career Growth Guide


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