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L1 Production Support Engineer for VisionPLUS 10 (Flex) Job Opening In Central Singapore Community Development Council – Now Hiring INFOSIGHT CONSULTING PTE. LTD.


Job description

:

Role Summary
The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,
triaging, and resolving first-level issues across VisionPLUS 10 modules.

This includes batch job
monitoring, incident handling, and coordination with L2/L3 teams for escalations.

Key Responsibilities

Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
Handle initial triage of incidents and user tickets.
Provide quick fixes and workarounds for known issues.
Maintain SOP documentation and knowledge base for recurring issues.
Escalate unresolved or complex problems to L2/L3 teams.
Coordinate with development, infrastructure, and vendor teams.
Support monthly release deployments and patching activities.
Prepare RCA and incident reports.
Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
Assist with routine tasks such as password resets, account unlocks, and basic configuration
changes.

Required Skills & Experience

2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
Exposure to JCL, COBOL, VSAM, CICS is a must.
Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
Familiarity with SQL/DB2 and log analysis – Good To Have
Strong communication and customer service orientation.
Experience with ITSM tools (e.g., ServiceNow, Remedy)
Knowledge of ITIL practices preferred – Good To Have

Client-Specific Context
The role is part of a broader support structure involving 24x7 coverage for over 50 applications.

The
support team is based in Hyderabad and works closely with client onsite team.

VisionPLUS 10 (Flex)
modules in scope include CMS, FAS, TRAMS, MBS, ITS, among others

Required Skill Profession

Other General


  • Job Details

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Unlock Your L1 Production Potential: Insight & Career Growth Guide


Real-time L1 Production Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L1 Production in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in L1 Production roles.

2179 Jobs in Singapore
2179
1917 Jobs in Central Singapore Community Development Council
1917
Download L1 Production Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for L1 Production Support Engineer for VisionPLUS 10 (Flex) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at INFOSIGHT CONSULTING PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for L1 Production Support Engineer for VisionPLUS 10 (Flex) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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INFOSIGHT CONSULTING PTE. LTD. interview tips for L1 Production Support Engineer for VisionPLUS 10 (Flex)

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Research: Learn about the INFOSIGHT CONSULTING PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

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Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the INFOSIGHT CONSULTING PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

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