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L1 Production Support Engineer-VisionPLUS 10 (Flex) Job Opening In Singapore, Singapore – Now Hiring Unison Consulting Pte Ltd

L1 Production Support Engineer VisionPLUS 10 (Flex)

    Singapore Jobs Expertini Expertini Singapore Jobs Other General L1 Production Support Engineer Visionplus 10 (Flex)

Job description

  • Monitor application and batch job alerts related to VisionPLUS 10 (Flex).

  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.

  • Handle initial triage of incidents and user tickets.

  • Provide quick fixes and workarounds for known issues.

  • Maintain SOP documentation and knowledge base for recurring issues.

  • Escalate unresolved or complex problems to L2/L3 teams.

  • Coordinate with development, infrastructure, and vendor teams.

  • Support monthly release deployments and patching activities.

  • Prepare RCA and incident reports.

  • Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.

  • Assist with routine tasks such as password resets, account unlocks, and basic configuration
  • changes.

Requirements

  • 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.

  • Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.

  • Exposure to JCL, COBOL, VSAM, CICS is a must.

  • Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
  • Familiarity with SQL/DB2 and log analysis – Good To Have
  • Strong communication and customer service orientation.

  • Experience with ITSM tools (e.g., ServiceNow, Remedy)
  • Knowledge of ITIL practices preferred – Good To Have

Required Skill Profession

Other General


  • Job Details

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Are You Looking for L1 Production Support Engineer VisionPLUS 10 (Flex) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Unison Consulting Pte Ltd adheres to the cultural norms as outlined by Expertini.

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1. Independence

2. Loyalty

3. Impartiapty

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6. Respect for human rights

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Unison Consulting Pte Ltd interview tips for L1 Production Support Engineer VisionPLUS 10 (Flex)

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