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L1 Production Support Engineer (VisionPlus 10) Job Opening In Singapore, Singapore – Now Hiring RP INTERNATIONAL RESOURCES PTE. LTD.


Job description

Are you looking to expand your career in financial technology support?

We are seeking a motivated L1 Production Support Engineer to join our team in Singapore for a 3-month contract role.

This position offers the opportunity to work with leading payment and card processing technologies in a dynamic environment.

In this role, you will be the first line of support for VisionPLUS 10 (Flex) applications.

You will monitor system operations, handle incident triage, and provide quick resolutions to common issues while collaborating closely with escalation teams to ensure seamless system performance.

Key Responsibilities:

  • Monitor system alerts and batch jobs related to VisionPLUS 10 (Flex).

  • Perform daily system health checks across modules such as CMS, FAS, TRAMS, ITS, and more.

  • Conduct initial triage of incidents and service requests.

  • Provide quick workarounds and fixes for recurring issues.

  • Document standard operating procedures (SOPs) and maintain a knowledge base.

  • Escalate complex issues to L2/L3 teams when required.

  • Collaborate with development, infrastructure, and vendor teams.

  • Support deployment activities, monthly releases, and patching.

  • Prepare incident reports and root cause analysis documentation.

  • Assist with user requests such as password resets, account unlocks, and basic configuration updates.

Qualifications:

  • 2–5 years of relevant experience in L1 production support, ideally within banking or payment systems.

  • Strong foundational knowledge of VisionPLUS 10 (Flex) and its core modules.

  • Hands-on experience with JCL, COBOL, VSAM, and CICS.

  • Exposure to Micro Focus (Flex) environments – Linux basics, WinSCP, PuTTY, DMC, and job schedulers.

  • Familiarity with SQL/DB2 and log analysis (advantageous).

  • Experience with ITSM tools such as ServiceNow or Remedy.

  • Understanding of ITIL practices (preferred).

  • Excellent communication skills and customer service orientation.

Required Skill Profession

Other General


  • Job Details

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Unlock Your L1 Production Potential: Insight & Career Growth Guide


Real-time L1 Production Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L1 Production in Singapore, Singapore, highlighting market share and opportunities for professionals in L1 Production roles.

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Are You Looking for L1 Production Support Engineer (VisionPlus 10) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RP INTERNATIONAL RESOURCES PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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RP INTERNATIONAL RESOURCES PTE. LTD. interview tips for L1 Production Support Engineer (VisionPlus 10)

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Before the Interview:

Research: Learn about the RP INTERNATIONAL RESOURCES PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Final Thought:

To prepare for your L1 Production Support Engineer (VisionPlus 10) interview at RP INTERNATIONAL RESOURCES PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RP INTERNATIONAL RESOURCES PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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