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Urgent! L1 Support Engineer (IT Administrator) Job Opening In Singapore, Singapore – Now Hiring Sleek
Overview
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on growing their business and serving customers.
Sleek operates 3 business segments: Corporate Secretary, Accounting & Bookkeeping, FinTech payments.
Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK, with around 500 staff.
We are backed by world-class investors and aim to be a cash flow positive, tech-enabled company based out of Singapore.
We are looking for a L1 Support Engineer (IT Administrator) who is excited about joining the team and contributing to our mission and outcomes.
Mission
Mission:
Ensure the security, stability, and efficiency of the company’s IT infrastructure by managing systems, networks, and user access, providing timely technical support, and implementing best practices to enable seamless business operations.
Outcomes
Onboarding for all new joiners completed on day of joining (99% success)
95% adherence to SLAs for mean time to respond and resolution for all tickets
No more than 10% over average weekly ticket volume pending at any time (backlog)
99% laptops compliant with policies (Jumpcloud, Trend Micro, Password Manager) within 1 week of receiving request to onboard/offboard
Globally manage all assets devices effectively.
Requirements
To do this, you will have a minimum of 2 years experience as technical support and you will be located in Singapore.
Behavioural fit
Ownership:
Reliability and accountability to see tasks through to completion and proactively help with challenges.
Humility:
Open-mindedness to feedback and willingness to learn from others; fosters collaboration.
Structured Thinking:
Ability to balance needs across complex services, countries and cultures to deliver pragmatic solutions.
Data driven:
Use data to support decisions in a 15,000-customer environment.
Can have tough conversations in a positive way:
Handle difficult interpersonal situations with kindness to build trust.
Tech + services savvy:
Thrive in a tech-enabled services business, leveraging software to scale operations.
Problem Solving:
Diagnose and resolve production issues quickly and perform post-incident reviews.
The Interview Process
The successful candidate will participate in the below interview stages.
We anticipate the process to last no more than 3 weeks from start to finish.
Interviews may be held over video call or in person depending on location and role.
Screening Interview : ~30 minute chat with a Talent Acquisition Lead to discuss the role and experience.
Case study : ~60 minute chat with the Hiring Manager, including real-life challenges and approach to solving them.
Career deep dive : ~60 minute discussion with Hiring Manager about last 1-2 roles.
Behavioural fit assessment : ~60 minute chat with HR or leadership to explore recent work situations.
Offer + reference interviews : Non-binding offer verbally or by email, followed by references.
Background checks
(required for regulated roles): Sleek may perform checks on education, criminal history, political exposure, bankruptcy or adverse credit history.
Consent is obtained prior to checks; adverse results may impact probation.
By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.
Additional information
Humility and kindness : We hire for humility and foster a diverse, inclusive environment.
Flexibility : Remote work options, flexible hours, and up to 1 month/year fully remote from anywhere in the world.
Financial benefits : Competitive salaries, generous PTO, and potential eligibility for an employee share ownership plan.
Personal growth : Responsibility, autonomy, training programs, and exposure to AI initiatives; opportunity to grow professionally and personally.
Sleek is a certified B Corp and is committed to sustainable practices, including reforestation and reducing paper use.
We aim to be Carbon Neutral by 2030.
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Unlock Your L1 Support Potential: Insight & Career Growth Guide
Real-time L1 Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L1 Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5586 jobs in Singapore and 4786 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in L1 Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sleek is currently hiring and seeking a L1 Support Engineer (IT Administrator) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L1 Support Engineer (IT Administrator) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sleek adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L1 Support Engineer (IT Administrator) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L1 Support Engineer (IT Administrator) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your L1 Support Engineer (IT Administrator) interview at Sleek, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sleek's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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