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L1 Technical Support Engineer Job Opening In Geylang – Now Hiring STYL SOLUTIONS PTE. LTD.


Job description

About STYL Solutions

Ride on the wave of Industry 4.0 Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation.

Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry.

Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

Job Description

We are seeking a proactive and customer-oriented L1 Technical Support Engineer to provide first-line support for our solutions, including terminals, devices, and related software platforms.

This role will handle user inquiries, diagnose and resolve basic technical issues, and escalate complex cases to higher-level engineers or product teams.

You will play a key role in ensuring smooth operations for our customers by delivering efficient technical assistance and professional service across multiple support channels.

Responsibilities:

1.

First-Level Troubleshooting & Technical Assistance

  • Act as the first point of contact for customers experiencing technical issues with hardware, software, or connectivity.

  • Diagnose and resolve common problems through guided troubleshooting steps.

  • Assist clients with system setup, configuration, and basic user guidance.

  • Refer to internal knowledge base and documentation to provide accurate, consistent solutions.

  • Escalate unresolved or critical issues to L2/L3 engineers or product specialists, ensuring clear case handover.

2.

Incident Management & Documentation

  • Log all customer interactions and technical issues in the support ticketing system.

  • Categorize and prioritize incidents to ensure timely resolution within agreed SLAs.
  • Track open cases, provide regular status updates to customers, and close tickets upon resolution.

  • Prepare reports on recurring issues, escalation trends, and resolution performance to support process improvement.

3.

Customer Support & Relationship Management

  • Provide prompt, clear, and professional communication to customers across phone, email, and chat support channels.

  • Conduct follow-ups with clients to confirm systems and devices are fully functional after troubleshooting.

  • Maintain strong, professional relationships with customers by delivering reliable and empathetic support.

  • Act as the voice of the customer by capturing feedback and sharing insights with internal teams to improve products and services.

Job Requirements

  • Diploma/Degree in Information Technology, Computer Science, or related discipline.

  • 1-3 years of experience in IT helpdesk or technical support related roles
  • Good understanding of POS systems, payment-related solutions and JIRA Service Management Platform is an advantage.

  • Strong problem-solving and analytical skills with the ability to multitask.

  • Excellent communication and interpersonal skills, with a customer-first mindset.

  • Familiarity with remote support tools, ticketing systems, and troubleshooting methodologies.

  • Willingness to support field deployments or on-site maintenance when required.

  • Language proficiency in Mandarin for liaising with mandarin-speaking stall owners and merchants will be a plus

Required Skill Profession

Other General


  • Job Details

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Unlock Your L1 Technical Potential: Insight & Career Growth Guide


Real-time L1 Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L1 Technical in Geylang, Singapore, highlighting market share and opportunities for professionals in L1 Technical roles.

3853 Jobs in Singapore
3853
9 Jobs in Geylang
9
Download L1 Technical Jobs Trends in Geylang and Singapore

Are You Looking for L1 Technical Support Engineer Job?

Great news! is currently hiring and seeking a L1 Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at STYL SOLUTIONS PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for L1 Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Geylang. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L1 Technical Support Engineer?

Key qualifications for L1 Technical Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for L1 Technical Support Engineer?

To improve your chances of getting hired for L1 Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for L1 Technical Support Engineer Job Success

STYL SOLUTIONS PTE. LTD. interview tips for L1 Technical Support Engineer

Here are some tips to help you prepare for and ace your L1 Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the STYL SOLUTIONS PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L1 Technical Support Engineer interview at STYL SOLUTIONS PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the STYL SOLUTIONS PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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