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Urgent! L1.5 Cloud and Systems Engineer Job Opening In Central Singapore Community Development Council – Now Hiring NEX CorporateIT Pte Ltd
Key Responsibilities
1.
User & Endpoint Support (Advanced Level)
• Troubleshoot escalated endpoint issues (Windows, Mac, mobile).
• Intune/MDM: perform enrollment troubleshooting, push policy refreshes, check compliance errors.
• Apply PowerShell scripts or basic CLI commands for troubleshooting.
• Support advanced Office 365 cases:
• Outlook client profile rebuilds, OST corruption, add-ins issues.
• Teams meeting failures, voice/video troubleshooting.
• OneDrive/SharePoint advanced sync & permission issues.
2.
Cloud & Identity Management
• Perform user lifecycle management in Azure AD / Entra ID:
• Group membership, license assignments, conditional access troubleshooting.
• MFA and SSO troubleshooting (re-registration, token issues).
• Handle mailbox management in Exchange Online (shared mailboxes, distribution lists).
• Troubleshoot OneDrive/SharePoint access & sync issues beyond L1 scope.
• Basic monitoring & alert response in Azure portal or M365 Admin Center.
3.
Onsite Infrastructure Support (Hands & Eyes + Advanced Tasks)
• Provide onsite support for network devices, servers, or firewalls under remote L2/L3 guidance.
• Perform firmware upgrades, patch installations, or configuration changes (if approved/runbook exists).
• Deploy and configure devices (laptops, docking stations, POS terminals, printers, WAPs).
• Support VPN client troubleshooting and endpoint security (EDR/AV agent health checks).
4.
Operational Excellence
• Own ticket queue triage: resolve, escalate, or coordinate with L2.
• Document troubleshooting steps and maintain local knowledge base.
• Perform proactive health checks (M365 services, network connectivity, endpoint compliance).
• Assist with project rollouts (new cloud service deployments, endpoint migrations, pilot testing).
5.
Compliance & Best Practices
• Ensure device and user compliance with corporate IT policies (MFA, patching, encryption).
• Follow ITIL-based incident, request, and change management processes.
• Maintain accurate IT asset inventory onsite.
• Provide monthly feedback to improve runbooks and SOPs.
Escalation Boundaries
L1.5 resolves independently:
• –70% of end-user & endpoint cases.
• Standard Microsoft 365 account and mailbox administration.
• Device enrollment & compliance troubleshooting in Intune.
Escalates to L2:
• Complex Azure AD sync/conditional access failures.
• Exchange transport rules, hybrid mail flow issues.
• Firewall, routing, or VLAN troubleshooting.
• Escalations requiring design or configuration changes.
✨ Smart • Intelligent • Private • Secure
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Unlock Your L1 5 Potential: Insight & Career Growth Guide
Real-time L1 5 Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L1 5 in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3377 jobs in Singapore and 3217 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in L1 5 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NEX CorporateIT Pte Ltd is currently hiring and seeking a L1.5 Cloud and Systems Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L1.5 Cloud and Systems Engineer Jobs Central Singapore Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NEX CorporateIT Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L1.5 Cloud and Systems Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L1.5 Cloud and Systems Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your L1.5 Cloud and Systems Engineer interview at NEX CorporateIT Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NEX CorporateIT Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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