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L2 Application Support Analyst (Banking - MS Dynamics CRM & Sibel CRM) Job Opening In Singapore, Singapore – Now Hiring D L RESOURCES PTE LTD


Job description

Responsibilities

  • Deliver a 1st class Production Support service to CLIENT BANKS Channel’s stakeholders
  • Responsible for availability, incident, problem and capacity management for the applications in scope
  • Response and resolve incidents, problem and user queries through proper analysis
  • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
  • Drive technical remediation in line with agreed non-functional requirements
  • Evidence continual service improvement of processes and tasks (via automation)
  • Ensures essential process / procedures are followed and contribute to defining standards.

  • Coach and be receptive to coaching to uplift the team’s and your individual knowledge
  • Communicate complex technical issues to business users in a language they understand
  • Contribute in effective knowledge management best practices within team and organization
  • Work closely with 1st & 3rd level support and development teams to ensure incidents, problems and user queries are resolved within SLA

Requirements

  • 5 + years of experience working in Banking IT industry support.

    Experience in Microsoft Dynamics CRM and Siebel CRM applications.

  • Strong team player.

    Flexible and able to manage time effectively.

  • Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

  • Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

  • Strong understanding of ITIL methodology

Essential Technical Skill

  • 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

  • Strong working experience in Microsoft Dynamics CRM application production support
  • Strong understanding of Microsoft Dynamics CRM application architecture
  • Excellent troubleshooting skills in Control-m batch issues, SSIS packages
  • Strong automation skills (Unix Shell scripting / Windows batch scripting or any other scripting language)
  • Hands-On experience in writing / debugging scripts, code, and database queries
  • Software Engineering & Change Management
  • Solid understanding and execution of DR & BCP
  • Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
  • Competent in Microsoft Excel, PowerPoint and Word document

Personal Skills

  • Ability to work in a team environment
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
  • Excellent communication and interpersonal skills with the ability to communicate well at all levels
  • Strong problem solving skills while being process orientated
  • Self-motivating and delivery focused
  • Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills
  • Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Key Domain/ Technical Skills

  • Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role

About us

D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.

Interested candidates may reach out directly to our recruiters on whatsapp (Edwin: +65 8 8 3 3 0 1 9 2 | EA License No: 24C2333 | EA Personnel No: R )

#J-18808-Ljbffr

Required Skill Profession

Database, Analytics & Bi, Technical Support & Administration


  • Job Details

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Unlock Your L2 Application Potential: Insight & Career Growth Guide


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