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Urgent! L2 Application Support Analyst (Banking - MS Dynamics CRM & Sibel CRM) Job Opening In Singapore, Singapore – Now Hiring D L RESOURCES PTE LTD

L2 Application Support Analyst (Banking MS Dynamics CRM & Sibel CRM)



Job description

Responsibilities
Deliver a 1st class Production Support service to CLIENT BANKS Channel’s stakeholders
Responsible for availability, incident, problem and capacity management for the applications in scope
Response and resolve incidents, problem and user queries through proper analysis
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
Drive technical remediation in line with agreed non-functional requirements
Evidence continual service improvement of processes and tasks (via automation)
Ensures essential process / procedures are followed and contribute to defining standards.


Coach and be receptive to coaching to uplift the team’s and your individual knowledge
Communicate complex technical issues to business users in a language they understand
Contribute in effective knowledge management best practices within team and organization
Work closely with 1st & 3rd level support and development teams to ensure incidents, problems and user queries are resolved within SLA
Requirements
5 + years of experience working in Banking IT industry support.

Experience in Microsoft Dynamics CRM and Siebel CRM applications.


Strong team player.

Flexible and able to manage time effectively.


Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.


Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.


Strong understanding of ITIL methodology
Essential Technical Skill
5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.


Strong working experience in Microsoft Dynamics CRM application production support
Strong understanding of Microsoft Dynamics CRM application architecture
Excellent troubleshooting skills in Control-m batch issues, SSIS packages
Strong automation skills (Unix Shell scripting / Windows batch scripting or any other scripting language)
Hands-On experience in writing / debugging scripts, code, and database queries
Software Engineering & Change Management
Solid understanding and execution of DR & BCP
Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
Competent in Microsoft Excel, PowerPoint and Word document
Personal Skills
Ability to work in a team environment
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Excellent communication and interpersonal skills with the ability to communicate well at all levels
Strong problem solving skills while being process orientated
Self-motivating and delivery focused
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills
Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner
Key Domain/ Technical Skills
Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role
About us
D L Resources Pte Ltd
is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.
Interested candidates may reach out directly to our recruiters on whatsapp (Edwin:
+65 8 8 3 3 0 1 9 2
| EA License No: 24C2333 | EA Personnel No: R )
#J-18808-Ljbffr


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