- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: L2 Application Support Analyst (Banking MS Dynamics CRM & Sibel CRM).
Urgent! L2 Application Support Analyst (Banking - MS Dynamics CRM & Sibel CRM) Job Opening In Singapore, Singapore – Now Hiring D L RESOURCES PTE LTD
Responsibilities
Deliver a 1st class Production Support service to CLIENT BANKS Channel’s stakeholders
Responsible for availability, incident, problem and capacity management for the applications in scope
Response and resolve incidents, problem and user queries through proper analysis
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
Drive technical remediation in line with agreed non-functional requirements
Evidence continual service improvement of processes and tasks (via automation)
Ensures essential process / procedures are followed and contribute to defining standards.
Coach and be receptive to coaching to uplift the team’s and your individual knowledge
Communicate complex technical issues to business users in a language they understand
Contribute in effective knowledge management best practices within team and organization
Work closely with 1st & 3rd level support and development teams to ensure incidents, problems and user queries are resolved within SLA
Requirements
5 + years of experience working in Banking IT industry support.
Experience in Microsoft Dynamics CRM and Siebel CRM applications.
Strong team player.
Flexible and able to manage time effectively.
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
Strong understanding of ITIL methodology
Essential Technical Skill
5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
Strong working experience in Microsoft Dynamics CRM application production support
Strong understanding of Microsoft Dynamics CRM application architecture
Excellent troubleshooting skills in Control-m batch issues, SSIS packages
Strong automation skills (Unix Shell scripting / Windows batch scripting or any other scripting language)
Hands-On experience in writing / debugging scripts, code, and database queries
Software Engineering & Change Management
Solid understanding and execution of DR & BCP
Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
Competent in Microsoft Excel, PowerPoint and Word document
Personal Skills
Ability to work in a team environment
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Excellent communication and interpersonal skills with the ability to communicate well at all levels
Strong problem solving skills while being process orientated
Self-motivating and delivery focused
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills
Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner
Key Domain/ Technical Skills
Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role
About us
D L Resources Pte Ltd
is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.
Interested candidates may reach out directly to our recruiters on whatsapp (Edwin:
+65 8 8 3 3 0 1 9 2
| EA License No: 24C2333 | EA Personnel No: R )
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your L2 Application Potential: Insight & Career Growth Guide
Real-time L2 Application Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L2 Application in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1412 jobs in Singapore and 1341 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in L2 Application roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! D L RESOURCES PTE LTD is currently hiring and seeking a L2 Application Support Analyst (Banking MS Dynamics CRM & Sibel CRM) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L2 Application Support Analyst (Banking MS Dynamics CRM & Sibel CRM) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at D L RESOURCES PTE LTD adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L2 Application Support Analyst (Banking MS Dynamics CRM & Sibel CRM) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L2 Application Support Analyst (Banking MS Dynamics CRM & Sibel CRM) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for L2 Application Support Analyst (Banking MS Dynamics CRM & Sibel CRM), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your L2 Application Support Analyst (Banking MS Dynamics CRM & Sibel CRM) interview at D L RESOURCES PTE LTD, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the D L RESOURCES PTE LTD's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for L2 Application Support Analyst (Banking MS Dynamics CRM & Sibel CRM) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!