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L2 Application Support Job Opening In Braddell Hill – Now Hiring NETS


Job description

RESPONSIBILITIES:

  1. Responsible for primary application support, problem tracking, diagnosis, replications, troubleshooting, and resolution of client problems.

    Coordinate with Application Development team for support and resolution of issues.

  2. Provide support based on phone requests during designated hours of operation as specified in the Support Plan.

    This will include after office hours support and activation on a rotation basis from Data Centre.

  3. Determine type of issue by First level support & perform second Level investigation support (data, application use, procedure and/or process, system, network, etc.) and route help desk tickets to the group responsible for the successful resolution.

  4. Track helpdesk tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e.: identify server, network, or database issues and reassign to the appropriate team).

  5. Gather and analyze data metrics to provide trend analysis report as part of capacity management to ensure system performance is sustainable & recommend action plans for expansion.

  6. Perform technical evaluation of requests from help desk tickets and operational departments and participate in defining requirements from a technical viewpoint.

  7. Perform weekly statistical extraction for trend analysis, support application enhancement deployment ,compliance tasks such as key renewal & Infrastructure upgrade support
  8. Perform other adhoc tasks assigned by team leader when appropriate for instance specific monitoring for key merchants promotion.

QUALIFICATIONS:


Degree in IT or other related discipline.

EXPERIENCE:

  • Minimum related experience of not less than 5 years in the production support environment and prefer to possess the below technical skills
  • Programming Language: Java – J2EE Platform
  • Java technologies: J2EE (Servlets, JSP, JavaBeans), J2SE (JFC/Swing, SWT), JDBC, JavaMail, Jakarta Struts Framework, Spring Framework, Hibernate, Jasper Reports, JOOReports, Java Comm API, JMS, EJB
  • Java IDE's: Open JDK1.8, Eclipse for Java, Visual Age for Java, NetBeans, JBuilder
  • Application servers: JBOSS EAP 7.X, Jakarta Tomcat, JBCS 2.4.37, Blazix
  • Other Softwares: MS Office, Open Office, ELK, Zabbix, Bash Scripting.

  • Database: Oracle 19C, MySQL 5.7/8x.

    Proficient in SQL scripts to support data extraction/statistics & adhoc queries
  • Operating Systems: Linux,  MS Windows

COMPETENCIES:

  • Good communication and interpersonal skills.

  • Good analytical and problem-solving skills who can analyze issues holistically and propose a solution.

  • A team player who can assist team members when needed.

  • Able to anticipate customers' need within own area of work and partner with customers to achieve win-win situation.

  • Strong knowledge and hands-on experience in SQL scripts and Bash scripting is an added advantage.

Required Skill Profession

Other General


  • Job Details

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Unlock Your L2 Application Potential: Insight & Career Growth Guide


Real-time L2 Application Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Application in Braddell Hill, Singapore, highlighting market share and opportunities for professionals in L2 Application roles.

1731 Jobs in Singapore
1731
2 Jobs in Braddell Hill
2
Download L2 Application Jobs Trends in Braddell Hill and Singapore

Are You Looking for L2 Application Support Job?

Great news! is currently hiring and seeking a L2 Application Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NETS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for L2 Application Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Braddell Hill. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 Application Support?

Key qualifications for L2 Application Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for L2 Application Support Job Success

NETS interview tips for L2 Application Support

Here are some tips to help you prepare for and ace your L2 Application Support job interview:

Before the Interview:

Research: Learn about the NETS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 Application Support interview at NETS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NETS's products or services and be prepared to discuss how you can contribute to their success.

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