Job Title: L2 Desktop Support Engineer (Global Markets Support | 1-Year Renewable Contract)
Location: CBD
Job Type: 1-Year Renewable Contract
Working Hours: Shift Work (Mon–Sat) + On-Call Support
Job Responsibilities:
We are seeking a skilled L2 Desktop Support Engineer to join our team supporting Global Markets infrastructure services.
You will be responsible for providing both onsite and remote first-level and second-level technical support, ensuring smooth operations across various critical systems and services.
Key responsibilities include:
Provide 1st and 2nd level support for:
- Market Data Systems (e.g., Refinitiv, Bloomberg, Markit)
- Transaction Services & Platforms (e.g., Bloomberg, Refinitiv, EBS)
- Voice Communication Services (IPC, Avaya, Cisco)
- IT Infrastructure Services, working closely with GO&T
- Administrative Services, including onboarding/offboarding processes and compliance requests
- Manage and support video conferencing systems: setup, standby during key meetings, troubleshooting, and upgrades
Provide support for:
- Desktop hardware and applications
- Email systems, printers, corporate mobile devices
- Basic network connectivity and troubleshooting
- Perform hardware/software installation, configuration, issue resolution, and upgrades
- Maintain inventory of IT assets (software, hardware, mobile devices)
- Execute hardware moves, changes, and refresh activities
- Conduct preventive/corrective maintenance and keep accurate records
- Escalate unresolved issues to relevant teams and ensure follow-up
- Participate in after-hours standby support
- Perform daily morning floor walks to inspect server and meeting rooms
Requirements:
- Minimum 2 years of experience in desktop support or a similar IT support role
- Strong communication skills and a service-oriented attitude
- Familiarity with end-user computing environments and standard desktop support workflows
Proficient in:
- Active Directory (AD) and Group Policy
- Proxy settings, Power Excel, and the latest Windows OS
- Basic network troubleshooting
- Team player with the ability to handle multiple tasks and shifting priorities
Working Hours:
Shift Schedule (Mon–Fri):
- Shift 1: 7:30 AM – 4:30 PM
- Shift 2: 9:00 AM – 6:00 PM
- Shift 3: 11:00 AM – 8:00 PM
- Shift 4 (Saturday): 4-hour shift based on business needs (pre-scheduled)
- 7x24 on-call standby support, including weekends and public holidays