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L2 IT Support Engineer Job Opening In Singapore, Singapore – Now Hiring Cultivar Staffing & Search


Job description

Overview

Our client’s company specialises in managed IT services, customized project services and cloud services.

Their clientele includes large SMEs and MNCs across various industries.

The company is hiring due to expansion.

Candidates will be responsible for supporting, diagnosing, and troubleshooting network systems and security systems, and will need excellent social skills.

Responsibilities

  • Handle escalated support requests (on-site and off-site).

  • Resolve escalated Helpdesk tickets and perform on-site troubleshooting.

  • On-site hardware maintenance and support, including installation and removal of equipment.

  • Ensure all client documentation is well maintained.

  • Assist project team to help deliver projects on-site from time to time.

  • Escalate tickets that require Service Delivery Manager support.

  • Identify, communicate and mitigate potential risks to reporting manager and clients.

  • Ensure close communication with clients.

Requirements

  • Possess good communication skills.

  • Advanced understanding of support tools, techniques and how technology is used to provide services.

  • Advanced understanding of operating systems, business applications, printing systems and network systems.

  • Advanced diagnosis skills of technical issues related to end-user hardware, software and network devices.

  • Advanced experience and understanding of structured cabling (tidy cable management is a must).

  • Advanced experience installing and maintaining networking and VoIP equipment.

  • Advanced experience and knowledge of working with the Microsoft 365 Platform.

  • Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc.).

Additional requirements

  • Experience using a Ticketing system, RMM tool and PSA software.

  • Experience providing support via remote tools.

  • Experience handling Technical Service Tickets.

  • Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.

  • Client Experience Certifications such as Helpdesk Habits, etc.

  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

How to apply

Interested candidates are invited to send their Resume in MS Word Format stating past work experience, reasons for each leave, past and expected remuneration.

Note: We regret to inform that only shortlisted candidates will be notified.

Data privacy notice

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

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Required Skill Profession

Professional Services


  • Job Details

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Unlock Your L2 IT Potential: Insight & Career Growth Guide


Real-time L2 IT Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 IT in Singapore, Singapore, highlighting market share and opportunities for professionals in L2 IT roles.

4140 Jobs in Singapore
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Are You Looking for L2 IT Support Engineer Job?

Great news! is currently hiring and seeking a L2 IT Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cultivar Staffing & Search adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for L2 IT Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 IT Support Engineer?

Key qualifications for L2 IT Support Engineer typically include Professional Services and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for L2 IT Support Engineer Job Success

Cultivar Staffing & Search interview tips for L2 IT Support Engineer

Here are some tips to help you prepare for and ace your L2 IT Support Engineer job interview:

Before the Interview:

Research: Learn about the Cultivar Staffing & Search's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 IT Support Engineer interview at Cultivar Staffing & Search, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cultivar Staffing & Search's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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