Skills: Excellent Communication, L2 Support, strong network, datacentre tech knowledge and CVE
Work Schedule: 5 Days a Week (Shift-based with Weekend Support as Required)
Role Overview
We are seeking an experienced Network Engineer with hands-on expertise in network devices, firewalls, load balancers , and vulnerability management .
The ideal candidate will handle L2/L3 level troubleshooting , incident resolution , and network upgrades , ensuring smooth and secure network operations in an SLA-driven environment.
Requirements
- Proven hands-on experience with networking devices (Switches, Routers, Load Balancers, Firewalls).
- Strong understanding of network protocols, routing, and switching .
- Experience in vulnerability assessment (CVE analysis) and report preparation .
- Ability to troubleshoot L2/L3 issues independently.
- Excellent communication and documentation skills.
- Flexible to work in shifts and during off-hours maintenance windows .
Key Roles and Responsibilities
- Perform installation, configuration, and troubleshooting of network switches, routers, load balancers, and firewalls .
- Manage incident resolution , root cause analysis , and problem-solving for L2/L3-level network issues.
- Participate in network device upgrades, patching, and maintenance activities.
- Work in a SLA-bound environment ensuring timely delivery of network operations and issue resolution.
- Conduct CVE (Common Vulnerabilities and Exposures) assessments , prepare detailed reports, and present findings to multiple client stakeholders.
- Support scheduled patching and upgrade tasks after business hours (post 6 PM) or on weekends, as per project requirements.
- Provide shift-based support , including rotational shifts , ensuring round-the-clock network availability.
- Collaborate with internal and client teams to maintain network security, uptime, and performance standards .
- Adhere to change management and documentation processes for all network modifications.
Work Schedule
- 5 working days per week (shift-based).
- Occasionally required to work after 6 PM for patching or upgrade tasks.
- Weekend support may be required for planned maintenance activities — off-in-lieu will be provided for weekend work.
- Eligible to claim meals and taxi reimbursements during shift or late-hour work.
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