Responsibilities
To provide Data Centre operation support
Analyse problems, perform troubleshooting, and track problems through resolution
Responsible for monitoring activities, such as security and bandwidth usage
When necessary, escalate problems to the appropriate stakeholders / principals
Ensure generation and management of support tickets according to SLA requirements
Schedule and run periodic maintenance for security infrastructure at the data centre
Plan and manage change request and / or maintenance activities for security operations including firmware patches
Ensuring zero service level breaches and achieve 100% compliance with policy and procedure
Perform Change Request, Service Request as assigned by team lead according to the SLA
Offsite standby after office hours
Requirements
Should possess a Degree/Diploma in Computer Science or Computer Engineering
Minimum 5 years of relevant working experience in IT infrastructure operation
Relevant Certification on IT Security is highly preferable
Past working experience in Cloud environment is an advantage
Experience in systems administration (window/Linux) would be a plus
Able to handle demanding service response and recovery turnaround
Provide daily support team to meet stringent SLA requirements
Meticulous and process-oriented
Good, hard-working attitude with ability to work well under pressure
Good communication skills English (written, spoken)
Good Teamwork
Good analytical skills with ability to work with others to resolve problems
Good organization skills, with ability to properly document and track information
ITIL certification will be an advantage
Good Knowledge of following products will be advantageous: Beyond Trust, SEPM, RSA, Palo Alto, Checkpoint, Fortigate and Safenet
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