Responsibilities:
- Diagnose and repair any IT related faults that includes IT incidents with close follow up until ticket closure within SLA
- Maintain and monitor internet connectivity on performance related issues
- Create user accounts for new joiners, conduct IT onboarding, termination for leavers, support on password reset and unlocking of user accounts
- Maintain and update asset inventory listing
- Handle tech refresh for computer assets
- Liaise with vendors related to IT assets
- Collaborate with IT Systems, IT Network and other teams to perform testing and support the roll out of new project implementation or deployment
- Involve in office build projects that include office expansion and relocation tasks
- Provide timely and progressive update to users on incident/request
- Update new contents into Grab WIki (Confluence) for proper documentation
- Provide application support and technical assistance to users on all BAU matters including but not limited to software/app installation, configuration and troubleshooting
Requirements:
Bachelor Degree or equivalent in Computer Science or related field
Minimum of 5 years of IT experience
- Familiar with Mac OS and Windows support that includes installation, configuration and troubleshooting of OS related issues
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
Apple hardware breakfix skillset
- Experience in handling Jumpcloud, Gsuites, Workato, remedy force & zoom.
- Experience on hardware and peripherals troubleshooting.
- Knowledge on networking that includes connectivity and latency check.
- Familiar with cloud technologies AWS & Azure
Location: 3 Mediaclose, Singapore