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Urgent! L2 Support Engineer Job Opening In Singapore, Singapore – Now Hiring KRIS INFOTECH PTE. LTD.

L2 Support Engineer



Job description

Job Description:

RELATIONSHIPS & COMMUNICATION (40%)

  • With service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.

  • Provide both technical and non-technical support for Singapore Branch users.

  • Ensure clear, concise, and professional communication with users, technical teams, and senior management.

CONTINUOUS IMPROVEMENT (30%)

  • Identify opportunities to enhance Help Desk processes and workflows.

  • Contribute to the development and implementation of Help Desk policies and procedures.

  • Maintain detailed user request logs and create comprehensive reports for stakeholders.

  • Efficiently maintain the knowledge base / FAQ to avoid dependency on L2 and L3 support teams.

  • Introduce processes to consolidate and manage all the service requests flowing to IT department.

PROJECT PLANNING & EXECUTION (10%)

  • Part of Command center team to support day1 post critical projects cutover.

  • Act as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go Live period.

TECHNOLOGY EXPOSURE (20%)

  • Maintaining IT Devices (iPads, Desktops, VDI's), and implement processes for comprehensive tracking and reporting.

  • Overall knowledge about IT Infrastructure within a financial institute and networking devices.

Requirements:

EDUCATION

  • Tertiary degree in technology from a recognized educational institution.

  • IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.

EXPERIENCE

  • 5–8 years of experience in a Help Desk or IT support role with at least 2 years in lead position, preferably Financial Institute.

  • HR experience supporting Japanese-speaking users, Japan-based financial institute is highly preferred.

  • Azure DevOps, Application Support
  • (Good have) Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute.

SKILLS

  • IT service management principles (ITIL preferred).

  • Proficiency in ITS tools (e.g., ServiceNow, Jira).

  • Strong customer service skills, problem-solving abilities, and ability to work under pressure.

  • Collaborate across organization and external providers to solve complex problems creatively.


Required Skill Profession

Other General



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    Unlock Your L2 Support Potential: Insight & Career Growth Guide


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