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Urgent! L2 Support Engineer (VIP Support) Job Opening In Singapore, Singapore – Now Hiring Amaris Consulting

L2 Support Engineer (VIP Support)



Job description

Amaris Consulting
is an independent technology consulting firm providing guidance and solutions to businesses.

With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries.

Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering.

We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential.

Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.


ABOUT THE JOB
Provide second-line investigation and diagnosis for IT incidents and service requests
Resolve and close incidents/service requests as per procedures and timelines
Escalate unresolved issues within agreed service levels
Ensure incident tickets are updated at all times until resolution
Liaise with clients, internal support groups, and third-party providers as needed
Perform PC staging and hardware/software setup
Execute IMAC (Install, Move, Add, Change) operations
Conduct regular maintenance and support for hardware and software
Troubleshoot and resolve PC incidents and VIP requests
Coordinate with Service Desk for hardware repair requests
Assist local Server Team during server maintenance activities
Provide support during special events and conferences
Support Connected Backup client tools
Provide basic local network support or assist centralized Network team
ABOUT YOU
Experience with Level 2 IT support for hardware, software, and network-related issues
Proficiency with ticketing tools (e.g. ServiceNow) and managing incident lifecycles
Knowledge of Windows OS, Microsoft Office suite, and Active Directory
Familiarity with backup tools and standard IT asset management procedures
Basic understanding of networking (IP, DNS, VPN) and troubleshooting connectivity issues
Academic background: technical degree or engineering school in IT or related field
You are customer-focused, organized, and able to prioritize tasks efficiently under pressure
WHY AMARIS?
At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact.

Here’s what you can expect when you join our dynamic community:
Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.


Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.


Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.


Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.


Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.


Equal opportunity
Amaris Consulting is proud to be an equal opportunity workplace.

We are committed to promoting diversity within the workforce and creating an inclusive working environment.

For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.


Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries IT Services and IT Consulting
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