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L2 Support Engineer (VIP Support) Job Opening In Singapore, Singapore – Now Hiring Amaris Consulting


Job description

Amaris Consulting
is an independent technology consulting firm providing guidance and solutions to businesses.

With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries.

Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering.

We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential.

Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.


ABOUT THE JOB
Provide second-line investigation and diagnosis for IT incidents and service requests
Resolve and close incidents/service requests as per procedures and timelines
Escalate unresolved issues within agreed service levels
Ensure incident tickets are updated at all times until resolution
Liaise with clients, internal support groups, and third-party providers as needed
Perform PC staging and hardware/software setup
Execute IMAC (Install, Move, Add, Change) operations
Conduct regular maintenance and support for hardware and software
Troubleshoot and resolve PC incidents and VIP requests
Coordinate with Service Desk for hardware repair requests
Assist local Server Team during server maintenance activities
Provide support during special events and conferences
Support Connected Backup client tools
Provide basic local network support or assist centralized Network team
ABOUT YOU
Experience with Level 2 IT support for hardware, software, and network-related issues
Proficiency with ticketing tools (e.g. ServiceNow) and managing incident lifecycles
Knowledge of Windows OS, Microsoft Office suite, and Active Directory
Familiarity with backup tools and standard IT asset management procedures
Basic understanding of networking (IP, DNS, VPN) and troubleshooting connectivity issues
Academic background: technical degree or engineering school in IT or related field
You are customer-focused, organized, and able to prioritize tasks efficiently under pressure
WHY AMARIS?
At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact.

Here’s what you can expect when you join our dynamic community:
Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.


Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.


Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.


Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.


Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.


Equal opportunity
Amaris Consulting is proud to be an equal opportunity workplace.

We are committed to promoting diversity within the workforce and creating an inclusive working environment.

For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.


Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries IT Services and IT Consulting
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Helpdesk Support Engineer - (Public Sector)
Singapore SGD2,600.00-SGD3, hours ago
Technical Customer Support Engineer - Australia or Singapore
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Unlock Your L2 Support Potential: Insight & Career Growth Guide


Real-time L2 Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Support in Singapore, Singapore, highlighting market share and opportunities for professionals in L2 Support roles.

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Are You Looking for L2 Support Engineer (VIP Support) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amaris Consulting adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for L2 Support Engineer (VIP Support) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 Support Engineer (VIP Support)?

Key qualifications for L2 Support Engineer (VIP Support) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for L2 Support Engineer (VIP Support) Job Success

Amaris Consulting interview tips for L2 Support Engineer (VIP Support)

Here are some tips to help you prepare for and ace your L2 Support Engineer (VIP Support) job interview:

Before the Interview:

Research: Learn about the Amaris Consulting's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 Support Engineer (VIP Support) interview at Amaris Consulting, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amaris Consulting's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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