Job description
ABOUT THE JOB
- Provide second-line investigation and diagnosis for IT incidents and service requests
- Resolve and close incidents/service requests as per procedures and timelines
- Escalate unresolved issues within agreed service levels
- Ensure incident tickets are updated at all times until resolution
- Liaise with clients, internal support groups, and third-party providers as needed
- Perform PC staging and hardware/software setup
- Execute IMAC (Install, Move, Add, Change) operations
- Conduct regular maintenance and support for hardware and software
- Troubleshoot and resolve PC incidents and VIP requests
- Coordinate with Service Desk for hardware repair requests
- Assist local Server Team during server maintenance activities
- Provide support during special events and conferences
- Support Connected Backup client tools
- Provide basic local network support or assist centralized Network team
ABOUT YOU
- Experience with Level 2 IT support for hardware, software, and network-related issues
- Proficiency with ticketing tools (e.g. ServiceNow) and managing incident lifecycles
- Knowledge of Windows OS, Microsoft Office suite, and Active Directory
- Familiarity with backup tools and standard IT asset management procedures
- Basic understanding of networking (IP, DNS, VPN) and troubleshooting connectivity issues
- Academic background: technical degree or engineering school in IT or related field
- You are customer-focused, organized, and able to prioritize tasks efficiently under pressure
WHY AMARIS?
At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact.
Here’s what you can expect when you join our dynamic community:
- Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
- Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
- Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
- Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
- Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.