Key Responsibilities:
· Provide L2 operational support for Windows Server 2012/2016/2019/2022 in both on-prem and AWS environments.
· Manage and support AD, DNS, DHCP, GPO, WSUS, and Windows clustering.
· Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.).
· Perform patch management and coordinate monthly/quarterly patch cycles using WSUS/SCCM/AWS Systems Manager.
· Support AWS services: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM).
· Implement and review IAM permissions using IAM Access Analyzer and least privilege model.
· Execute and remediate findings from CIS Hardening baselines and compliance scans.
· Carry out Vulnerability Management System (VMS) remediation and Cloudscape recommendations in collaboration with InfoSec teams.
· Work with Trend Micro Vision One (or similar EDR/XDR platforms) for threat detection and remediation.
· Assist in automation scripting and remediation via PowerShell, AWS CLI, and SSM Documents.
· Participate in audits, patch windows, and disaster recovery testing.
· Perform on-call support and participate in 24x7 shift rotations when required.
Required Qualifications:
· Diploma or Degree in Information Technology, Computer Science, or related discipline.
· years of hands-on Wintel administration and support.
· years of hands-on AWS experience supporting Windows workloads.
· Experience with IAM roles, security groups, S3 access policies, and CloudWatch alarms/logs.
· Exposure to security and hardening frameworks (e.g., CIS Benchmarks, SCAP).
· Familiarity with tools like Trend Micro Vision One, Qualys/Tenable, AWS Config, and AWS Systems Manager.
* PowerShell scripting proficiency for routine tasks and automation.
· Knowledge of backup and recovery strategies for Windows servers in cloud.
· Understanding of ITIL practices and experience using ticketing systems.