L3 Production Support - Java (Banking Sector Client - Digital Banking Technology)

Key responsibilities

• As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.
• Update Jira, Confluence with change details.
  
  
• Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.
  
  
• Diagnose problems raised by level 2 support / service recovery.
  
  
• Coordinate with testing team to ensure defects are addressed on priority.
  
  
• Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.
  
  
• Ensure code merged on regular basis to git.
  
  
• Take end-to-end ownership on production defect fixing until released to production.
  
  
• Guide and manage offshore team.
  
  
• Perform root cause analysis for major incidents
• Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.
  
  

Key Skills

• SQL, Maria DB, Splunk, Junit, Mockito
• Red Hat Linux, Shell Script, Java, React JS