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Urgent! L&D Specialist (Service and Operations Management) Job Opening In Singapore, Singapore – Now Hiring BUSINESS EDGE PERSONNEL SERVICES PTE LTD

L&D Specialist (Service and Operations Management)



Job description

Overview
You will manage a portfolio of programmes to build service, and compliance and enforcement capabilities in the Public Service.


This role will require you to:
Develop and manage learning interventions for the public sector (e.g. identify learning needs, develop competency framework and curriculum etc.) in service, and compliance and enforcement
Project manage the development of programmes and other workstreams, including managing stakeholders, business processes, budget and timelines to support the effective delivery of learning interventions
Programme Design and Development:
Develop and deliver suitable online, blended and classroom learning interventions (e.g. identifying learning needs, develop curriculum and training materials, organise learning events), including overseas learning trips
Review and improve existing learning interventions
Content Development:
Partner subject matter experts to develop learning outcomes, curriculum, and learning resources (such as e-learning, podcasts, videos, toolkits, case studies, role play etc.)
Learning Delivery:
Design and facilitate learning sessions, discussions and learning activities in programmes and workshops
Learning Effectiveness:
Evaluate effectiveness of learning interventions at the individual learner and/or organisation level, and provide recommendations for improvement
Contribute to market intelligence gathering and research in L&D to keep learning interventions abreast of future trends and relevant to learners
Supporting Public Agencies:
Lead, manage and/or contribute to consultancy projects (includes L&D, competency framework development, human-centred design, service culture) with public agencies to support their transformation efforts and/or their developmental plans.


Requirements
Relevant experience in andragogy and learning and development (L&D), with knowledge and interest in Service and/or Compliance and Enforcement.

Fresh graduates with passion in L&D are welcome to apply.


Experience in facilitation, design of learning interventions/programmes of different modalities (e.g. face-to-face, virtual, blended) would be an advantage.


Strong organisational, analytical, project management and communication skills.


Self-motivated, proactive, resourceful and innovative.


Strong interpersonal skills to meaningfully engage diverse stakeholders at all levels.


Speak confidently and professionally in front of groups and when facilitating learning interventions.


Able to work collaboratively within the company and with external partners.


Ability to work and thrive in a fast-changing work environment (e.g. work on different projects at the same time), and manage ambiguity.


Demonstrate integrity and drive for excellence in work.


Location:
Buona Vista
Mondays to Fridays office hours
Contract Period:
1 year
EA License No:
96C4864
Reg.

No.:
R EUNICE WOO JING QI
#J-18808-Ljbffr


Required Skill Profession

Other General



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