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Urgent! Lead Associate_Global Insurance Broker_International Client Service and Delivery Job Opening In Singapore, Singapore – Now Hiring Willis Towers Watson

Lead Associate_Global Insurance Broker_International Client Service and Delivery



Job description

The Role

Client Relationship Management

  • Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service

Service Delivery

  • Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.

  • Monitor service levels and client satisfaction, resolving issues proactively.

  • Understand client's business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.

Strategic Support

  • Assist in developing client strategies and proposals
  • Support cross-selling initiatives and identify opportunities for expanding services

Compliance & Documentation

  • Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
  • Ensure adherence to local regulatory requirements and WTW's guidelines and procedures

Program Coordination

  • Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.

  • A thorough understanding and an expert real time user for all relevant documentation/ processing systems
  • Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognize and explain trends, general carrier capabilities and competitiveness.

  • Constantly keeping abreast of insurance product developments
  • Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience

The Requirements

  • Holds the relevant insurance certificates - BCP, ComGI and PGI
  • More than 3 years of relevant experience
  • Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
  • Ability to work under time pressure to ensure prompt service delivery
  • Prepare client and prospect presentations
  • Independent and self-motivated individual who consistently strive to deliver the best for WTW' s clients
  • May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation
  • In the absence of such, will be aware of and adhere to relevant regulations

Equal Opportunity Employer


Required Skill Profession

Other General



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    Unlock Your Lead Associate_Global Potential: Insight & Career Growth Guide


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