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Lead Consultant, Salesforce Job Opening In Singapore, Singapore – Now Hiring Singtel Group


Job description

Overview
At NCS, we believe in advancing communities through technology and innovation.

As part of our Digital Engineering practice, we partner with public and private sector clients across Asia Pacific to design and deliver transformative customer and citizen experiences.

Our Salesforce team is at the forefront of delivering cloud-first, experience-led CRM solutions to accelerate digital transformation for our clients.


We are looking for a passionate and experienced Salesforce Competency Lead / Delivery Lead who will lead the successful delivery of Salesforce CRM initiatives, build delivery excellence, and scale technical capabilities across the region.


About the Role
As the Salesforce Competency Lead / Delivery Lead, you will play a pivotal role in both strategic delivery leadership and practice competency development.

This role is ideal for someone with deep Salesforce technical expertise, strong delivery experience, and a desire to influence the growth of our Salesforce capabilities across sectors such as public service, telco, financial services, and healthcare.


You will:
Drive successful end-to-end delivery of Salesforce programs across CRM, Sales Cloud, and Service Cloud.


Be the technical and delivery authority, guiding architectural decisions, implementation best practices, and stakeholder engagement.


Develop the internal Salesforce competency, including mentoring, knowledge-sharing, asset creation, and pre-sales support.


Key Responsibilities
Delivery Leadership
Serve as the overall delivery owner for Salesforce projects, ensuring successful scope management, timeline, quality, and client satisfaction.


Lead the technical design and implementation of Salesforce solutions, including integrations, data models, automation (flows, Apex), and configurations.


Engage directly with business and IT stakeholders to align requirements to scalable Salesforce architecture.


Own the delivery of Sales Cloud and Service Cloud solutions, including customer service transformation initiatives (e.g., case management, omni-channel, Agent Workspace).


Monitor project health through regular status reviews, retrospectives, risk assessments, and proactive escalation handling.


Technical Competency Development
Provide technical leadership and mentoring for Salesforce developers, consultants, and architects within the practice.


Develop and maintain reusable templates, accelerators, and best practices that improve consistency and speed of delivery.


Lead internal capability uplift, including skills development plans, training sessions, and certification roadmaps.


Champion the evaluation and adoption of emerging Salesforce innovations such as Einstein AI, Flow Orchestration, Slack integration, and Agentforce.


Pre-Sales and Advisory Support
Collaborate with sales and bid teams to provide technical advisory and solution shaping for Salesforce opportunities.


Prepare and review technical proposals, solution architectures, estimation models, and RFP responses.


Present value propositions and technical strategies to clients during pre-sales engagements.


Participate in client workshops and discovery sessions to define solution blueprints and transformation roadmaps.


Stakeholder Engagement
Build strong relationships with internal business leaders, external clients, and technology partners (Salesforce, ISVs).


Act as a trusted advisor to clients by translating business needs into technology-enabled solutions.


Lead client governance meetings and provide progress visibility to key stakeholders across business and technology functions.


Qualifications
Minimum 8+ years of experience in Salesforce CRM implementation with at least 3 full-cycle projects involving Sales Cloud, Service Cloud, or Experience Cloud.


Proven experience as a Delivery Lead, Solution Architect, or Technical Lead in complex Salesforce programs.


Strong understanding of:
Salesforce core platform (Lightning, Flow, Apex, LWC)
CRM Data Models and Security
Integration patterns (REST/SOAP APIs, middleware like Mulesoft or Boomi)
DevOps for Salesforce (CI/CD tools, Sandbox management)
Hands-on experience with Agentforce or similar Salesforce contact center solutions is highly desirable.


Salesforce certifications such as:
System/Technical Architect (bonus)
Excellent communication, stakeholder management, and problem-solving skills.


Experience in both agile and waterfall delivery models.


Comfortable leading cross-functional, including offshore development models.


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Required Skill Profession

Other General


  • Job Details

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Unlock Your Lead Consultant Potential: Insight & Career Growth Guide


Real-time Lead Consultant Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Lead Consultant in Singapore, Singapore, highlighting market share and opportunities for professionals in Lead Consultant roles.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Lead Consultant, Salesforce Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Lead Consultant, Salesforce typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Lead Consultant, Salesforce Job Success

Singtel Group interview tips for Lead Consultant, Salesforce

Here are some tips to help you prepare for and ace your Lead Consultant, Salesforce job interview:

Before the Interview:

Research: Learn about the Singtel Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Lead Consultant, Salesforce interview at Singtel Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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