Overview
Lead, Customer Success and Delivery role at Amplify Health.
Position focused on building Value Delivery Office and driving customer success across Asia.
Responsibilities
Build the Value Delivery Office – design operating model, playbooks and KPIs to shift to outcome‐driven delivery.
Drive Customer Success – develop success plans, accelerate adoption and ensure measurable value realisation for every client.
Lead Complex Programmes – orchestrate multi‐market deployments, manage risks and deliver on time‐to‐value targets.
Ensure Service Excellence – define SLAs, readiness standards and continuous improvement for platform and analytics services.
Measure and Report Value – link solutions to health and financial outcomes and deliver executive dashboards and insights.
Influence and Inspire – act as executive interface for customers and internal leadership; hire and grow a high‐performing team.
Experience and Qualifications
7+ years in programme delivery or customer success for SaaS or data platforms, ideally across multiple markets.
Proven record of building or transforming a PMO into a value‐focused function with measurable adoption and outcome gains.
Strong executive stakeholder management and ability to run steering committees and value reviews.
Expertise in agile at scale and journey‐based delivery models.
Service operations knowledge: SLAs, incident, problem and change management.
Data‐driven mindset; able to define OKRs and link product use to business and health outcomes.
Startup or scale‐up experience with demonstrated ability to build new functions, operate in ambiguity and deliver at speed.
Healthtech, Insurtech or payer/provider domain experience is highly desirable.
Certifications: PMP or PRINCE2 and Agile (Scrum, SAFe or PMI‐ACP) preferred.
Employment details
Seniority level: Not applicable.
Employment type: Full‐time.
Job function: Other.
Industries: IT Services and IT Consulting.
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