Lead Engineering Manager

Job description

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We are now looking for a talented and experienced Lead Engineering Manager to join us in this mission to lead and manage technical teams of software engineers, DevOps engineers, infra/integration engineers and UX designers to design world class Salesforce applications for Service Cloud and/or Public Sector Solutions.


As a Lead Engineering Manager, you will oversee the development of innovative Salesforce solutions aligned with the product vision of CaseCentral, a case management platform at the Ministry of Social and Family Development (MSF).

Your responsibilities include:
Responsibilities
Form part of the CaseCentral Product Office with the Product Director and Product Strategy Lead to manage the entire product development cycle, from conceptualisation, to getting buy-in with internal and external stakeholders, till delivering the product to end users.


Lead the software engineering, DevOps, infra/integration technical functions in the product team and make technical decisions as well as advise the team on the software development approach to take, considering the trade-offs between the approaches and mitigating known drawbacks.


Define engineering scope of work based on defined features and requirements and oversee the day-to-day development, working closely with Product Director, Product Strategy Team and agile development team on project schedule, issues and escalation.


Work with Product Director and Product Strategy Lead to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization to define software features and implement software releases that meet their business needs.


Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.


Manage IT team’s resources and resource allocation, including securing approval; monitor and track project resource usage.


Integrate software engineering, DevOps, infra/integration guidelines and processes, considering industry best practices and tools, into software development activities.


Propose feasible ideas and solutions, or engage subject matter expert to provide aid and improve the quality of the product.


Coordinate with relevant teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.


Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.


Review and ensure that all documentations are complete and of quality.


Maintain and continuously refine Product Backlog.


Guide the engineering team to configure and customise production quality code and to deliver solutions to the end users.


Partner with cross-functional teams such as product strategy, ops, policy etc.

to develop, implement and continuously improve quality, reliability, security and maintainability of software releases within the Salesforce implementation.


Foster a culture of learning, experimentation and continuous improvement in the software engineering team.


Contribute to recruitment efforts as part of recruitment panel, particularly for Salesforce roles.


Keep abreast of new AI and software engineering practices and technologies as well as proactively identify and initiate software engineering initiatives that leverage Salesforce capabilities to maximise impact on public good in the social services sector and continuously improve the software engineering’s team internal workflow and practices.


Qualifications and Experience Required
Bachelor’s/Master’s degree in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline
Minimum 10 years of relevant professional work experience relating to software engineering, solution engineering or system engineering with at least 6 years of hands-on experience
Minimal 3 years business analyst experience in software development projects and Agile methodologies e.g. SCRUM
Minimal 3 years’ experience working in an Agile environment and Cloud platform.

Experience with Government Commercial Cloud (GCC) environment will be strongly preferred
8+ years of experience working with Salesforce, including at least 2 years in a leadership role
Proven track record of implementing large-scale, high-availability Salesforce solutions, preferably in the public sector or social services
Proven track record of people management (working with software engineers, DevOps engineers or infra/integration engineers) and being able to develop individuals’ careers and motivation to achieve team’s outcomes
Certifications:
Required:
Salesforce Advanced Administrator
Salesforce Platform App Builder
Salesforce Platform Developer I
Salesforce Platform Developer II
Preferred:
Salesforce Service Cloud Consultant
Salesforce Experience Cloud Consultant
Advanced knowledge of Salesforce development and customisation, including:
Apex development
Experience with 3rd party API integrations
Experience with data migration through other CRM tools, e.g., data loader
Administration setup (managing org, users, profiles, roles, security controls)
Custom object and field design
Workflow, approval processes, and validation rules
Report and dashboard configuration
Experience with OmniStudio and OmniScript
Strong understanding of Salesforce public sector solutions and their application in case management systems
Competent in Python and Java programming language
Possess business case and user-stories development skills
Process good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders
Process strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving
Process good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions
Experience with Confluence and JIRA
Preferred:
Experience implementing Salesforce solutions in government or social services organisations
Knowledge of data protection regulations and privacy considerations in the social services sector
Required Personal Qualities
Excellent leadership and mentoring skills, with 2 years of experience coaching Salesforce developers
Passion for engineering excellence and working for the public good
Strong communication skills and ability to collaborate with diverse stakeholders
Ability to deal with uncertainty and adapt to changes
Ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively
Seniority level
Executive
Employment type
Contract
Job function
Engineering and Information Technology
Government Administration
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