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Urgent! Lead Executive, Centre for Service Excellence Job Opening In Singapore, Singapore – Now Hiring NYP Nanyang Polytechnic
(What the role is)
As a Lead Executive of Centre for Service Excellence, you will contribute to the service delivery and experience segment by ensuring our diverse stakeholder groups including current and prospective learners, industry partners and the public are provided with optimal experience in NYP.
Your role will encompass implementing effective service solutions with service design thinking perspective, and conducting business process reviews, coordinating and managing awards administration, planning and managing NYP-wide events, and developing innovative engagement strategies.
The role also involves managing both enquiries and complex cases such as complaints, feedback, and quality service matters.
The ideal candidate will balance strategic planning with operational efficiency, demonstrating exceptional written communication and good analytical skills to uphold NYP's service standards and to foster positive relationships with diverse stakeholder groups.
(What you will be working on)
Data Analytics and Reporting
Identify trends in customer inquiries and service performance, such as recurring issues or seasonal spikes in inquiries.
Leverage analytics to support data-driven decision-making within the service design team, proactively recommending process improvements or resource allocation adjustments based on factual insights derived from customer service data.
Build and maintain data architecture and analytics solutions by translating strategy into technical frameworks, building data pipelines and models, and developing tools such as AI/ML applications, dashboards, and text analytics.
Ensure data integrity and foster innovation by maintaining data quality and security, prototyping new analytics solutions, and training team members in data tools and methods.
Service Design Support & Process Improvement
Case Management and Service Operations
(What we are looking for)
✨ Smart • Intelligent • Private • Secure
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Unlock Your Lead Executive Potential: Insight & Career Growth Guide
Real-time Lead Executive Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lead Executive in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 35068 jobs in Singapore and 29423 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Lead Executive roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NYP Nanyang Polytechnic is currently hiring and seeking a Lead Executive, Centre for Service Excellence to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NYP Nanyang Polytechnic adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Lead Executive, Centre for Service Excellence Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Lead Executive, Centre for Service Excellence typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Lead Executive, Centre for Service Excellence interview at NYP Nanyang Polytechnic, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NYP Nanyang Polytechnic's products or services and be prepared to discuss how you can contribute to their success.
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