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Urgent! Lead, IT Services Management (Based in Petaling Jaya) Job Opening In Singapore, Singapore – Now Hiring StarHub
Overview
Lead, IT Services Management (Based in Petaling Jaya)
Join to apply for the Lead, IT Services Management (Based in Petaling Jaya) role at StarHub
Responsibilities
ITSM Operations, Production Stability & ServiceNow Tools Support
Major Incident Management: Able to drive business impacting incidents, with Command & Control to resolve the incidents and in turn minimize or avoid business impact
Integrates and supports world-class 24x7x365 systems availability and performance through effective Incident, Change and Service Level Management processes, clear executive communications, and service recovery activities.
Helms and leverages the ServiceNow / ITSM tool(s) / Slack and processes for Incident Management, Problem Management, Change Management, Knowledge Management, and Service Request Management.
Applies ITIL framework into the IT Organisation for effective management and control.
Sees through the implementation of the framework across the IT teams.
Adopts and adapts the ITIL framework within day-to-day situations and responsibilities.
Sets and enforces standards for IT practices and operation.
Designs projects aimed at improving IT processes, systems and operations.
In-Depth knowledge on CMDB and practical experience dealing with complex CMDB structure.
Champion SRE methodologies within our ITSM framework, ensuring seamless integration and support for continuous integration/continuous deployment (CI/CD) pipelines.
Drive the adoption of best practices in SRE to enhance service reliability, scalability, and security within our IT service management processes.
Collaborate with cross-functional teams to implement automation, monitoring, and incident response mechanisms aligned with SRE principles.
Enables continual service improvement through the effective use of metrics and key performance indicators.
Supports reviews of Incident and Problem data for trends and recurrence of issues, finding opportunities to reduce the frequency and eliminate service impacting events.
Establish Knowledge Management as a core practice within IS, including a repository of knowledge, the practice of managing knowledge through iterative changes, and the sharing of knowledge to different levels of the organisation.
Supports the implementation of service management and reporting tools, including the analysis and administration of Service Level management tools to understand key performance indicators for service delivery.
Knowledge or exposure to SRE best practices and/or implementation
Qualifications
Tertiary Education in computer science, engineering, or equivalent experience.
At least 8+ years of experience in IT Service Management, Technology Operations and Application Development
Working experience or understanding of the ITIL V4 service management disciplines within the context of service development and service operations.
Good analytical and problem-solving skills; ability to develop hypotheses, frame problems, and generate relevant insights based on supporting data.
Experience in implementing cross-functional process improvements and delivering results.
Good technology experience in using and administering ITSM Tools like ServiceNow, Collaborative tools like Slack and Incident response tool PagerDuty etc.
Excellent verbal, written, presentation communication skills.
References to additional roles and location highlights beyond the role are not included here.
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Unlock Your Lead IT Potential: Insight & Career Growth Guide
Real-time Lead IT Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lead IT in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8813 jobs in Singapore and 7864 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Lead IT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! StarHub is currently hiring and seeking a Lead, IT Services Management (Based in Petaling Jaya) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Lead, IT Services Management (Based in Petaling Jaya) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at StarHub adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Lead, IT Services Management (Based in Petaling Jaya) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Lead, IT Services Management (Based in Petaling Jaya) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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