LEAD IT SUPPORT

Work Location: Hanoi


Job Description

- Perform analysis on software application functionality

- The leader would be responsible for training school administrators and teachers on how to manage and support the application (training could be on-site as dictated by the client).

- Technical Support: Support agents would manage technical support issues either via phone or ticketing for our Vietnam schools.

They would log the tickets and track service levels upon completion.

Report would be made available to client (if needed)

- Create the learning environment – this consists of copying a site from an established template, customizing it based on the client needs, obtaining a spreadsheet of users to upload into the system, creating teacher accounts and setting up their classroom environment, setting up reporting and establishing a technical support process.

- Project Management – the leader would need to create some type of project management structure to control the implementation schedule.

- Maintain the internal knowledge base.



Year of Experience 4+ years of experience



Job Requirements

- Bachelor's degree in Computer Science or a related field.

- Excellent communication skills

- Experience in setting up and maintaining open-source server services.

- Experience work with SaaS Services.

- Experience in IT with emphasis in customer facing organizations.

- Have experience in supporting Cloud software system deployment and customer support when there is a problem with customers contacting

- Have experience in Lead team

- Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)

- Ability to help drive adoption when adoption with Vietnamese's Client is slow

- Good problem-solving skills

- Proactive in work

- Willingness and ability to thrive in a fast-paced and agile development environment

- Language: English (Fluent)