Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Lead Process & Quality Consultant.
Singapore Jobs Expertini

Urgent! Lead Process & Quality Consultant Job Opening In Singapore, Singapore – Now Hiring Singtel

Lead Process & Quality Consultant



Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

Our diverse workforce of 13, has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.


As a Lead Process & Quality Consultant / Process & Quality Consultant, you will play a key role in shaping and elevating delivery excellence across NCS.

We are seeking a results-driven and detail-oriented individual to lead the development, implementation, and continuous improvement of processes and methodologies that drive consistent, high-quality outcomes across our global delivery teams.

What will you do?


Drive and Manage Quality/IDM/Process Improvement Initiatives

  • Design program content including objectives, scope, resources, approach, schedule, communication, etc

  • Engage stakeholders from different units and effect resources from different functional units to deliver the program objectives.

  • Drive program execution, evaluate effectiveness and provide timely insights to PQE management
  • Manage Business Processes / Methodologies

  • Manage the development, refinement of processes/methodologies (e.g. NCS IDM - Integrated Delivery Methods, including standardized policies, processes, methodologies, templates, and tools)

  • Be a process/methodologies expert to define, review and advise on process design

  • Scan industry standards and best practices and recommend updates of NCS processes/methodologies

  • Review processes defined/updated by Process Owners to ensure they are aligned to other processes and corporate standards/policies, and controls are appropriate and not excessive

  • Facilitate workshops, feedback sessions, and process reviews with stakeholders to gather input and foster buy-in

  • Curate best of breed reusable delivery samples/templates

  • Drive standardization, process improvement and process automation to improve efficiency and consistency of process practices at LOB (Line of Business) and NCS level, including defining requirements and reviewing design of project delivery systems/tools

  • Establish quality metrics and manage its collection and reporting
  • Capability Enablement

  • Manage enablement programs on processes/methodologies to enable delivery staff in using the processes / methodologies, including developing courseware and job aids, facilitating training and workshops

  • Generate awareness and usage of key IDM Processes and Essential Practices via monthly published Quality Matter Newsletter (EDM) and internal social media platforms
  • Client Satisfaction Management

  • Plan, design and manage external research consultants to run Client Experience Surveys, report the findings and analysis to Management and Client Service Units to facilitate account planning and building of long-term relationships

  • Plan, and execute Project Pulse Surveys, including design; monitoring response rates; analysis, summarise and disseminate results to Client Service Units for their follow-up actions and service improvement
  • The Ideal Candidate Should Possess:

  • At least 7 years’ work experience in IT project delivery covering full SDLC and maintenance

  • Skilled in software/systems engineering processes and SDLC implementation and service management

  • Project management, influencing skills

  • Analytical, systems thinking skills

  • Good written and verbal communication and presentation skills

  • Ability to convey complex information clearly and concisely
  • Preferably to have:

  • > 1 year of process and quality management within an IT service provider organization

  • Experience in process writing, process management

  • Experience in developing and facilitating training programs / workshops, self-paced learning / e-learning

  • People/stakeholder management skillsets

  • Strong understanding of quality regulations and standards

  • ITIL v3 Foundation certification or higher would be an advantage

  • PMP certification or more than 5 years of project/program management experience
  • If you would like to be part of the winning team that does great work, apply today!

    We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives.

    We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

    Together, we make the extraordinary happen.

    Learn more about us at ncs.co and visit our LinkedIn career site.


    Required Skill Profession

    Business Operations Specialists



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Lead Process Potential: Insight & Career Growth Guide


    • Real-time Lead Process Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lead Process in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7733 jobs in Singapore and 7005 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Lead Process roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Lead Process & Quality Consultant Job?

      Great news! is currently hiring and seeking a Lead Process & Quality Consultant to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Lead Process & Quality Consultant Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Lead Process & Quality Consultant?

      Key qualifications for Lead Process & Quality Consultant typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Lead Process & Quality Consultant?

      To improve your chances of getting hired for Lead Process & Quality Consultant, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Lead Process & Quality Consultant Job Success
      Singtel interview tips for Lead Process & Quality Consultant

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Singtel's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Lead Process & Quality Consultant interview at Singtel, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Lead Process & Quality Consultant Positions

      Setting up job alerts for Lead Process & Quality Consultant is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!