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Lead Process & Quality Consultant Job Opening In Singapore, Singapore – Now Hiring Singtel Group


Job description

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NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.


As a Lead Process & Quality Consultant / Process & Quality Consultant , you will play a key role in shaping and elevating delivery excellence across NCS.

We are seeking a results-driven and detail-oriented individual to lead the development, implementation, and continuous improvement of processes and methodologies that drive consistent, high-quality outcomes across our global delivery teams.


What will you do?
Drive and Manage Quality/IDM/Process Improvement Initiatives
Engage stakeholders from different units and effect resources from different functional units to deliver the program objectives.


Drive program execution, evaluate effectiveness and provide timely insights to PQE management
Manage Business Processes / Methodologies
Manage the development, refinement of processes/methodologies (e.g. NCS IDM - Integrated Delivery Methods, including standardized policies, processes, methodologies, templates, and tools)
Be a process/methodologies expert to define, review and advise on process design
Scan industry standards and best practices and recommend updates of NCS processes/methodologies
Review processes defined/updated by Process Owners to ensure they are aligned to other processes and corporate standards/policies, and controls are appropriate and not excessive
Facilitate workshops, feedback sessions, and process reviews with stakeholders to gather input and foster buy-in
Curate best of breed reusable delivery samples/templates
Drive standardization, process improvement and process automation to improve efficiency and consistency of process practices at LOB (Line of Business) and NCS level, including defining requirements and reviewing design of project delivery systems/tools
Establish quality metrics and manage its collection and reporting
Capability Enablement
Manage enablement programs on processes/methodologies to enable delivery staff in using the processes / methodologies, including developing courseware and job aids, facilitating training and workshops
Generate awareness and usage of key IDM Processes and Essential Practices via monthly published Quality Matter Newsletter (EDM) and internal social media platforms
Client Satisfaction Management
Plan, design and manage external research consultants to run Client Experience Surveys, report the findings and analysis to Management and Client Service Units to facilitate account planning and building of long-term relationships
Plan, and execute Project Pulse Surveys, including design; monitoring response rates; analysis, summarise and disseminate results to Client Service Units for their follow-up actions and service improvement
The Ideal Candidate Should Possess:
At least 7 years’ work experience in IT project delivery covering full SDLC and maintenance
Skilled in software/systems engineering processes and SDLC implementation and service management
Analytical, systems thinking skills
Good written and verbal communication and presentation skills
Ability to convey complex information clearly and concisely
Preferably to have:
> 1 year of process and quality management within an IT service provider organization
Experience in process writing, process management
Experience in developing and facilitating training programs / workshops, self-paced learning / e-learning
Strong understanding of quality regulations and standards
ITIL v3 Foundation certification or higher would be an advantage
PMP certification or more than 5 years of project/program management experience
If you would like to be part of the winning team that does great work, apply today!
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives.

We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.


Together, we make the extraordinary happen.


Learn more about us at ncs.co and visit our LinkedIn career site.


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Unlock Your Lead Process Potential: Insight & Career Growth Guide


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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Lead Process & Quality Consultant Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Lead Process & Quality Consultant?

Key qualifications for Lead Process & Quality Consultant typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Lead Process & Quality Consultant Job Success

Singtel Group interview tips for Lead Process & Quality Consultant

Here are some tips to help you prepare for and ace your Lead Process & Quality Consultant job interview:

Before the Interview:

Research: Learn about the Singtel Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Lead Process & Quality Consultant interview at Singtel Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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