Role Purpose
Ensure a smooth, learner-centred experience across classes and events by supporting learning and course administration—including fee collection—while collaborating with departments, trainers, and the centre team.
Key Responsibilities
1) Learner Experience & Front-of-House
- Welcome, check in, and guide learners; handle walk-ins and enquiries.
- Manage attendance, issue learning materials, and support accessibility needs.
- Collect, log, and act on learner feedback.
2) Classroom & Timetable Operations
- Prepare rooms, devices, and AV; perform pre-class technical checks.
- Coordinate trainer schedules, class rosters, make-up sessions, and substitutions.
- Invigilate assessments; uphold academic integrity and incident reporting.
3) Course Administration & Fees
- Process enrolments, verify documents, and maintain accurate learner records.
- Collect fees via POS/e-payments, issue receipts, and reconcile daily takings.
- Prepare simple admin/finance reports; hand-over to Finance per SOPs.
4) Learning Technology Support
- Enroll learners on the LMS; publish class info and learning resources.
- Provide basic troubleshooting (logins, device setup, Wi-Fi, projector, conferencing).
- Track e-learning progression and nudge learners where needed.
5) Communication & Stakeholder Coordination
- Draft and send class notices, reminders, and post-class follow-ups.
- Liaise with trainers, faculty/department admins, and external partners/vendors.
- Escalate issues promptly with clear context and proposed next steps.
6) Data, Quality & Compliance
- Maintain accurate records (attendance, assessments, fees); ensure data privacy.
- Monitor KPIs and service standards; suggest process improvements.
- Support audits and documentation required by institutional policies.
7) Safety & Facilities Readiness
- Conduct safety briefings; log incidents/near-misses.
- Track inventory of training equipment and learning materials.
Success Metrics (KPIs)
- Classes start on time; ≤24-hour turnaround for schedule/notice updates.
- 100% attendance and fee records accuracy; zero unreconciled cash variances.
- Learner CSAT/NPS targets met; issues resolved within SLA.
- LMS enrolment completion before class start; minimal tech-related delays.
Qualifications & Skills
- Service-oriented communicator with excellent spoken/written English.
- Strong administrative accuracy; numeracy for cash handling & reconciliation.
- Digital fluency: Google Workspace/MS Office; familiarity with LMS a plus.
- Problem-solver who stays calm under pressure; team-first mindset.
- Able to work shifts (some evenings/weekends) as per class schedules.
- Nice-to-Have: Event ops experience, basic Excel/Sheets (lookups, pivots), familiarity with edtech tools, first aid.
Professional Attributes
- Integrity with learner data and finances
- Empathy and tact
- Detail orientation
- Continuous improvement mindset
- Accountability and follow-through.
*This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions.
e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to BELLS's PDPA and e2i's PDPA.*