Level 1 Desktop Engineer

Location: Changi Airport (Multiple buildings) Working Hours: Monday to Friday, 8:30 AM – 6:00 PM

Key Responsibilities:

IT Helpdesk & Desktop Support

• Respond promptly to incoming calls and emails from end-users.
  
  
• Provide 1st level support for ICT computing devices and peripherals.
  
  
• Troubleshoot and verify hardware issues; coordinate with hardware vendors for repairs.
  
  
• Perform software patching (e.g., Windows OS updates, antivirus updates, other software patches).
  
  
• Set up, install, re-install, and dispose of ICT computing devices as needed.
  
  
• Assist in relocation and reinstallation of computing devices across sites.
  
  
• Ensure all relocated or new equipment is tested and fully functional.
  
  

AV Support

• Provide user support for AV equipment in meeting rooms during hybrid meetings, Townhalls, and events.
  
  
• Deliver 1st level troubleshooting for AV systems; escalate to vendors when necessary.
  
  
• Conduct scheduled checks (minimum twice weekly) to ensure AV equipment is operational.
  
  
• Support or be on standby for important VC/AV meetings, including those outside office hours.
  
  

Equipment Loan & IT Administration

• Manage and maintain a pool of loan equipment (e.g., laptops, AV gear, portable storage).
  
  
• Configure and issue loan equipment; reset to default configurations upon return.
  
  

Requirements:

• Proven experience in IT support or desktop engineering roles.
  
  
• Solid knowledge of ICT computing devices, peripherals, and AV equipment.
  
  
• Strong troubleshooting and coordination skills.
  
  
• Good interpersonal, written, and verbal communication skills.
  
  
• Customer-focused with a positive, can-do attitude.
  
  
• Willingness to travel between multiple buildings within Changi Airport for support needs.
  
  

Nice to Have:

• Experience with hybrid meeting platforms (e.g., Zoom, MS Teams, WebEx).
  
  
• Familiarity with asset management and IT ticketing systems.