Level 1 Desktop Support Engineer

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  
  


• Troubleshoot hardware and software issues for end-users via on-site visits, remote access, or ticketing systems.
  
  


• Provide support for Windows, macOS, and Microsoft 365 environments.
  
  


• Set up and manage user accounts, permissions, and security settings in Active Directory.
  
  


• Assist in configuring and maintaining VPN, LAN/Wi-Fi connectivity, and networked printers.
  
  


• Support the rollout of new applications and updates, including patch management.
  
  


• Maintain inventory of IT assets and ensure documentation is up to date.
  
  


• Ensure compliance with company IT policies and data protection standards.
  
  


• Escalate unresolved issues to relevant technical teams while ensuring timely follow-up with users.
  
  


• Participate in IT onboarding for new staff, including workstation setup and basic training.
  
  


• Assist in maintaining backup, antivirus, and endpoint protection systems.
  
  

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related field.
  
  


• Min 1 year of desktop or IT support experience.
  
  


• Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.
  
  


• Strong problem-solving skills and customer service orientation.
  
  


• Good communication and interpersonal skills.
  
  


• Able to work independently and as part of a team.