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Urgent! Lobby Ambassador (Front Office) Job Opening In Singapore, Singapore – Now Hiring Raffles Hotel Singapore
The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.
Executes Core Tasks Of The Lobby Operation
Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience.
Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Handles Cashier And Lobby Operation Coordinator Duties
Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.
Maximises the outcome of upsell and cross-sell opportunities
Executes the annual upsell strategy and achieves all goals as set by management.
Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.
Seeks constant improvement of quality in product and services
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
Adheres to Workplace Safety and Health (WHS) policies and procedures.
Performs any other duties and responsibilities that may be assigned.
Knowledge and Experience
Diploma and Degree from preferably hospitality or related field.
Minimum 1 to 3 years relevant experience.
Excellent communication skills in English and ability to communicate in a second language.
Competencies
Possesses strong interpersonal skills.
Contributes in the team, work punctually and effectively.
Ascertains and addresses guest/colleague needs.
Motivates individuals and creates and maintains a cohesive team.
Focuses on service with an eye for detail and an approachable attitude.
Works well under pressure, analyzes and resolves problems, and exercises good judgment.
Prioritises and organises work assignments and work effectively.
Self-motivates and shows good initiative in a dynamic environment.
Ensures security and confidentiality of guest and hotel information.
Possesses good computer and property management system skills.
Embraces and responds to change effectively.
5-day Work Week.
Duty Meals are provided.
Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
Medical and Wellness Benefit.
Comprehensive Insurance Coverage.
Local/Overseas Career Development & Growth Opportunities.
Holistic Learning and Development Opportunities.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Lobby Ambassador Potential: Insight & Career Growth Guide
Real-time Lobby Ambassador Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lobby Ambassador in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1146 jobs in Singapore and 1066 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Lobby Ambassador roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Raffles Hotel Singapore is currently hiring and seeking a Lobby Ambassador (Front Office) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Lobby Ambassador (Front Office) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Raffles Hotel Singapore adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Lobby Ambassador (Front Office) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Lobby Ambassador (Front Office) typically include Product & Brand Marketing, Communication & Pr and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Lobby Ambassador (Front Office), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Lobby Ambassador (Front Office) interview at Raffles Hotel Singapore, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Raffles Hotel Singapore's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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