Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Lobby Manager (Front Office Duty Manager).
Singapore Jobs Expertini

Urgent! Lobby Manager (Front Office Duty Manager) Job Opening In Singapore, Singapore – Now Hiring Raffles Hotels & Resorts

Lobby Manager (Front Office Duty Manager)



Job description

Lobby Manager (Front Office Duty Manager)
Join to apply for the
Lobby Manager (Front Office Duty Manager)
role at
Raffles Hotels & Resorts
Get AI-powered advice on this job and more exclusive features.


Company Description
Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design.

Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers.

No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.


Job Description
The position is responsible for conducting all teams partaking in a guest’s arrival and departure.

The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.


Primary Responsibilities
Delivers the Raffles Hotel Singapore Arrival and Departure Experience
Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.


Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.


Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.


Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances
Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.


Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.


Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections.

Carries out Night Duty Management by himself if needed.


Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.


Maximises Efficiency of Resident and Guest Incident Management
Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.


Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.


Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.


Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.


Maximises the Outcome of Upsell and Cross-sell Opportunities
Executes the annual upsell strategy and achieves all goals as set by management.


Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.


Performs any other duties and responsibilities that may be assigned.


Qualifications
Candidate Profile
Knowledge and Experience
Diploma or Degree from preferably hospitality or related field.


Minimum 5 years relevant experience with at least 2 years at a management level.


Excellent communication skills in English and ability to communicate in a second language.


Competencies
Possesses strong interpersonal skills.


Ascertains and addresses guest/colleague needs.


Directs, trains and motivates individuals and creates and maintains a cohesive team.


Focuses on service with an eye for detail and an approachable attitude.


Works well under pressure, analyzes and resolves problems, and exercises good judgment.


Prioritises and organizes work assignments and delegates work effectively.


Self-motivates and shows good initiative in a dynamic environment.


Ensures security and confidentiality of guest and hotel information.


Possesses good computer and property management system skills.


Embraces and responds to change effectively.


Benefits of Joining Raffles Hotel Singapore
5-day Work Week.


Duty Meals are provided.


Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.


Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.


Medical and Wellness Benefit.


Comprehensive Insurance Coverage.


Local/Overseas Career Development & Growth Opportunities.


Holistic Learning and Development Opportunities.


Referals increase your chances of interviewing at Raffles Hotels & Resorts by 2x
#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Lobby Manager Potential: Insight & Career Growth Guide


  • Real-time Lobby Manager Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lobby Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 39925 jobs in Singapore and 35475 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Lobby Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Lobby Manager (Front Office Duty Manager) Job?

    Great news! is currently hiring and seeking a Lobby Manager (Front Office Duty Manager) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Raffles Hotels & Resorts adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Lobby Manager (Front Office Duty Manager) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Lobby Manager (Front Office Duty Manager)?

    Key qualifications for Lobby Manager (Front Office Duty Manager) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Lobby Manager (Front Office Duty Manager)?

    To improve your chances of getting hired for Lobby Manager (Front Office Duty Manager), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Lobby Manager (Front Office Duty Manager) Job Success
    Raffles Hotels & Resorts interview tips for Lobby Manager (Front Office Duty Manager)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Raffles Hotels & Resorts's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Lobby Manager (Front Office Duty Manager) interview at Raffles Hotels & Resorts, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Raffles Hotels & Resorts's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Lobby Manager (Front Office Duty Manager) Positions

    Setting up job alerts for Lobby Manager (Front Office Duty Manager) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!