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Urgent! Logistics (Customer Service Operations) Director Job Opening In Singapore, Singapore – Now Hiring Gain City Group
At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics.
Established in 1981, Gain City is a trusted household name in Singapore.
We take pride in our strong customer focus, innovative spirit, and commitment to service excellence.
With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.
About the Role
We are seeking a detail-oriented and customer-centric Logistics (Customer Service Operations) Director to lead our Customer Service Operations division, supporting the operational and commercial needs of the Gain City group of companies.
Beyond overseeing daily service operations and ensuring a positive and unified customer experience across all touchpoints, you will be responsible for delivering operational excellence, seamless service delivery, continuous improvement and leading the adoption of technology to enhance daily operations.
Your leadership will ensure that every customer interaction reflects our commitment to service excellence and reliability.
Key Responsibilities
Oversee daily operations of the customer service teams to ensure timely and appropriate responses to customer enquiries and feedback
Lead the resolution of high-impact escalations and service disruptions, ensuring clear communication and effective recovery plans
Lead, coach and develop high-performing teams of managers and frontline agents to drive engagement and continuous performance improvement
Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction
Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities
Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement
Produce comprehensive reports and actionable insights on customer trends, pain points and service metrics to support strategic decision-making
Ensure full compliance with government regulations and internal SOPs
Qualifications and Requirements
A minimum of a bachelor’s degree in business administration, communications, operations management or a related discipline
A minimum of 5 years of experience in customer service operations, with a minimum of 2 years in a leadership role
Experience in managing customer service teams at scale and in hybrid environments
Proficient in customer support tools and platforms
Strong analytical and problem-solving skills
Experience in service industries such as retail or e-commerce is a plus
Able to commit to working on alternate Saturdays
What We Offer
At Gain City, we are committed to the growth and development of our employees.
You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career.
You will also receive a comprehensive benefits package.
Join Our Team
If you are passionate about leading high-performing service teams and driven to shape exceptional customer experiences at scale, apply now to be a part of our growing team!
Note
Position may be adjusted to Senior Manager based on experience
Only shortlisted candidates will be notified
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Unlock Your Logistics Customer Potential: Insight & Career Growth Guide
Real-time Logistics Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Logistics Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7892 jobs in Singapore and 6621 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Logistics Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Gain City Group is currently hiring and seeking a Logistics (Customer Service Operations) Director to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Logistics (Customer Service Operations) Director Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Gain City Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Logistics (Customer Service Operations) Director Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Logistics (Customer Service Operations) Director typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Logistics (Customer Service Operations) Director interview at Gain City Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Gain City Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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