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low code engineer aws devops Job Opening In Singapore, Singapore – Now Hiring RESOURCE HUNT PTE. LTD.


Job description

Job Title: Low Code Engineer (Senior Consultant)

  1. Job Summary – highlight project details/what is exciting about the role :

An experienced Low Code Engineer is to design, implement, and support cloud-based contact center solutions using Amazon Connect.

You will play a key role in configuring call flows, integrating third-party

systems, and optimizing the overall customer service experience through cloud-native technologies.

  1. Key Responsibilities – list what the person will be doing on a day to day basis:

  2. Design, develop, and maintain Amazon Connect contact center solutions including quality management under Contact Lens, call flows, queues, routing profiles, and IVRs.

  3. Integrate Amazon Connect with other AWS services such as Lambda, Lex (Chatbots), Polly, DynamoDB, S3, CloudWatch, and external CRMs or ticketing systems (e.g., Salesforce)

  4. Develop Lambda functions to support real-time call processing and data integrations.

  5. Work closely with customer experience teams to understand business requirements and optimize call routing logic.

  6. Monitor, troubleshoot, and improve contact center performance using CloudWatch, AWS Connect Metrics, and analytics tools.

  7. Support user authentication, customer data access, and real-time reporting solutions.

  8. Implement CI/CD pipelines and infrastructure as code using tools like CloudFormation or Terraform.

  9. Ensure compliance with security and privacy standards across all voice and data interactions.

Essential

Skills:

  • Amazon Connect expert with thorough understanding of lex , Lambda,

Contact Lens.

  • Seasoned Contact Centre Technology expert and must understand nuances of experience transformations.

  • Should understand CRM esp Salesforce integration, AI elements and

associated guardrails.

  • Amazon Connect engineer must able to Integrate generative AI / Amazon Q to provide real-time assistance to agents and customer.

  • Experience with automation tools and a mindset of automating processes is crucial for scaling and improving efficiency.

  • Requires a strong understanding of the AWS cloud platform and services and the ability to implement and manage solutions within that ecosystem.

  • Operate and manage the underlying infrastructure within an AWS

environment to support Amazon Connect and other platforms.

  • Must able to customize reports and extract analytics around Interaction life cycle.

  • Good understanding of Amazon Bedrock is a plus.

  • An excellent written and verbal communication is a must.

Qualifications:

  • 3 - 5 years of AWS development experience.

  • Strong expertise in AWS Lambda, DynamoDB, CloudFront, S3, and EC2.

  • Hands-on experience with Amazon Connect, including IVR call flow updates.

  • Amazon Lex experience, including bot development and call flow integration.

  • Strong Python programming skills (for Lambda development).

  • Robust experience in call center technology and ACD (Automatic Call

Distribution).

  • Excellent communication skills—must be comfortable providing project updates and presenting to stakeholders.

  • Self-starter, highly organized, analytical, and detail-oriented.

Required Skill Profession

Other General


  • Job Details

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Unlock Your low code Potential: Insight & Career Growth Guide


Real-time low code Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for low code in Singapore, Singapore, highlighting market share and opportunities for professionals in low code roles.

147 Jobs in Singapore
147
128 Jobs in Singapore
128
Download Low Code Jobs Trends in Singapore and Singapore

Are You Looking for low code engineer aws devops Job?

Great news! is currently hiring and seeking a low code engineer aws devops to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RESOURCE HUNT PTE. LTD. adheres to the cultural norms as outlined by Expertini.

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1. Independence

2. Loyalty

3. Impartiapty

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Other Openings

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