[LTA-QSC2] SENIOR/EXECUTIVE, QUALITY SERVICE OPERATIONS (6 MTH TEMP CONTRACT) Land Transport Au[...]

What the role is

SENIOR/EXECUTIVE, QUALITY SERVICE OPERATIONS (6 MONTHS TEMPORARY CONTRACT)

What you will be working on

You will be involved in managing public feedback obtained via call, emails, SMS or letters.

This includes deep diving into feedback received and engaging the relevant teams to resolve the issue collectively, as well as drafting of replies to feedback providers and coordinating joint meetings and discussions, where required.

What we are looking for

• Diploma in any discipline.
  
  
• Highly-motivated and pro-active with the ability to work independently and thrive in a dynamic environment.
  
  
• Customer service-oriented with good time management.
  
  
• Good interpersonal and communication skills.
  
  Have a good command of spoken and written English.
  
  

About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore.

We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.

Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.