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LTS Support Consultant - Japanese speaking Job Opening In Singapore, Singapore – Now Hiring LinkedIn


Job description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce.

Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.

We’re also committed to providing transformational opportunities for our own employees by investing in their growth.

We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.



Join us to transform the way the world works.



At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.

_The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team._



We are looking for a LinkedIn Support Consultant to join our team in delivering an excellent experience for our members and enterprise customers to support our LTS line of business - including Hiring and Learning Support.

In this role, you will be the customer and member’s main point of contact for LinkedIn product information and support.

You will be responsible for effectively resolving and escalating issues, ensuring customers and members are utilizing our solutions and tools to meet their needs, as well as suggesting key ways to add value to their overall experience.





**Responsibilities:**  



+ Provide exceptional customer and member experience via phone, email, and live chat 



+ Work within a queue-support model with specific daily targets on the number of contacts completed 



+ Develop and maintain an exceptional understanding of the LinkedIn Talent Solutions products through ongoing training while being keenly aware of industry trends 



+ Analyze and understand client and member needs, answering all product inquiries and questions 



+ Lead issue investigations with a consulting mindset by providing timely resolution and adding value to customer interactions by advising and educating customers and members



+ Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users 



+ Document all communication with users and accounts accurately and in a timely manner in a variety of systems and tools 



+ Ensure that all issues are escalated appropriately to the correct internal departments and management 



+ Collaborate with cross-functional teams efficiently to deliver members-first solutions



+ Understand, embody and execute LinkedIn’s culture and core values 







**Basic Qualifications**



+ 1+ year of experience in customer service or account management supporting a product/solution using multiple communication channels (email, chat, phone) 



+ Native or business fluency in both verbal and written Japanese and English languages to manage inquiries from Japanese-speaking and English-speaking customers 



**Preferred Qualifications**



+ Native or business fluency in both verbal and written Mandarin (simplified and traditional) is preferred



+ Experience working in a customer support role, contact center or queue-based environment 



+ Excellent verbal and written communication skills 



+ Direct work experience in dealing with difficult customers, delivering complex messages that address company needs for additional information or modified actions by the customer 



+ Strong proficiency with digital and online tools, including the ability to explain digital product functionality to customers via telephone, email and chat 



+ Experience in technical and product support/troubleshooting 



+ Ability to multi-task using different media 



+ Well-versed in cross-functional collaboration, with the ability to interact with all levels of the organization 



+ Proficiency in MS Office (Outlook, Word, PowerPoint and Excel) 



**Suggested Skills:**  



+ Customer Service



+ Communication



+ Problem-solving



+ Time Management 



**Global Data Privacy Notice for Job Candidates ​**



Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

Required Skill Profession

Other General


  • Job Details

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Unlock Your LTS Support Potential: Insight & Career Growth Guide


Real-time LTS Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for LTS Support in Singapore, Singapore, highlighting market share and opportunities for professionals in LTS Support roles.

5439 Jobs in Singapore
5439
4642 Jobs in Singapore
4642
Download Lts Support Jobs Trends in Singapore and Singapore

Are You Looking for LTS Support Consultant Japanese speaking Job?

Great news! is currently hiring and seeking a LTS Support Consultant Japanese speaking to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at LinkedIn adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for LTS Support Consultant Japanese speaking Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for LTS Support Consultant Japanese speaking?

Key qualifications for LTS Support Consultant Japanese speaking typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for LTS Support Consultant Japanese speaking?

To improve your chances of getting hired for LTS Support Consultant Japanese speaking, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for LTS Support Consultant Japanese speaking Job Success

LinkedIn interview tips for LTS Support Consultant   Japanese speaking

Here are some tips to help you prepare for and ace your LTS Support Consultant Japanese speaking job interview:

Before the Interview:

Research: Learn about the LinkedIn's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your LTS Support Consultant Japanese speaking interview at LinkedIn, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the LinkedIn's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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