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Urgent! Manager, Admin and Operations Job Opening In North East Community Development Council – Now Hiring AWWA LTD

Manager, Admin and Operations



Job description

At AWWA, we believe in driving meaningful impact through care, innovation, and collaboration.

We are seeking a proactive and detail-oriented professional to provide operational and administrative leadership to our Allied Health Professional Group (AHPG).

In this role, you will play a key part in ensuring smooth operations, compliance with institutional policies, and timely reporting of key deliverables.

You will also contribute to digital transformation initiatives and champion a culture of continuous improvement, enhancing services that support both our teams and the communities we serve.

1.

Administration and Operations

  • Lead the management of statistical data to support regular reporting, including monthly and quarterly KPI submissions to ministries or funders.

  • Ensure operational processes are aligned with established Standard Operating Procedures (SOPs) and institutional requirements.

  • Oversee the regular review and updating of SOPs to ensure accuracy, relevance, and alignment with evolving practices.

  • Coordinate and support internal and external audit exercises, ensuring documentation and processes meet compliance standards.

  • Provide secretariat support for EXCO meetings, including scheduling, preparation of meeting materials, and accurate minute-taking.

  • Manage monthly interservice billing processes in accordance with finance guidelines and timelines.

  • Serve as the primary liaison with IT to facilitate system access for new and transferred staff, and to address system-related issues raised by users.

  • Supervise and mentor junior executives, providing guidance, performance support, and coverage when necessary.

2.

Digital Transformation and Service Improvement

  • Collaborate with cross-functional teams to conceptualize and implement digital tools and solutions that enhance operational effectiveness.

  • Support selected improvement initiatives through process reviews, stakeholder engagement, and implementation planning.

  • Apply structured problem-solving approaches to help teams identify root causes and develop practical solutions.

  • Promote staff engagement in improvement efforts by sharing best practices and supporting capability building.

Other Responsibilities

  • Provide coverage for duties within the AHPG admin and operations team when necessary.

  • Participate in or lead other projects and events as assigned.

Job Requirements:

  • Bachelor's degree in a relevant discipline (e.g., Health Sciences, Business Administration, Public Policy, or related fields).

  • Minimum 5 years of working experience in administrative operations, including data management, finance, and audit support.

  • Experience in leading or supporting process improvement, service enhancement, or operational efficiency initiatives is preferred.

  • Exposure to digital tools or systems implementation in a healthcare, social service or corporate setting will be an added advantage.

  • Strong organisational, analytical, and project coordination skills, with the ability to manage multiple priorities effectively.

  • Confident communicator—able to engage and influence diverse stakeholders across levels and functions, both verbally and in writing.

  • IT-savvy and comfortable working with digital tools and platforms to support operational and improvement initiatives.

  • Data-literate, with the ability to interpret and use data to inform decisions and ensure timely completion of deliverables.

  • Proactive and resourceful in identifying issues, proposing solutions, and driving follow-through.

  • Adaptable and resilient in dynamic or ambiguous environments, with a continuous improvement mindset.

  • Collaborative team player who can also work independently with minimal supervision.

  • Demonstrates initiative in supporting change and innovation within operational and service contexts.


Required Skill Profession

Other General



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